Regina Escamilla
Katy
Summary
Customer-focused professional with 5+ years of experience in sales, finance, and customer service. Skilled in building strong client relationships, handling high-volume interactions, and managing administrative and financial tasks with accuracy. Known for excellent communication, multitasking, and delivering a positive customer experience in fast-paced environments.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Representative
Exclusive Furniture
Houston
07.2020 - Current
- Handled payment transactions securely and efficiently at the register.
- Deliver excellent service to 60+ customers daily in a high-volume retail environment
- Assist customers with payments, financing options, and account questions
- Maintain accurate records, documentation, and filing systems
- Manage incoming calls and emails, providing timely and professional responses
- Prepare and review financial reports to support business operations
- Resolve customer concerns with a solutions-focused approach
Insurance Agent
Allstate Insurance Co
Houston
01.2018 - 10.2020
- Support agents with quoting and processing insurance applications using internal systems
- Handle client inquiries efficiently, ensuring high levels of customer satisfaction
- Build and maintain long-term client relationships through consistent follow-up
- Review applications, coordinate inspections, and assist with claims processing
Education
The Whale Christian Academy
Houston, TexasSkills
- Customer Service Excellence
- Communication & Relationship Building
- Cash Handling & Financial Transactions
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Problem Solving & Attention to Detail
- Phone & Email Support
Timeline
Customer Service Representative
Exclusive Furniture
07.2020 - Current
Insurance Agent
Allstate Insurance Co
01.2018 - 10.2020
The Whale Christian Academy