REGINA M. EASON
Neptune City,NJ
Summary
Seeking a customer service position that maximize my healthcare and communication skills & experience working towards a career in Behavioral health. Professional and committed to getting the job done in a professional manner. Excellent self-starter and detail-oriented. Responsible professional with extensive experience in nutrition and dietetics. Skilled in conducting nutrition assessments, creating individualized meal plans, and educating clients on nutrition. Strong communication skills and commitment to effectively working with healthcare professionals. a hardworking and passionate job seeker with organizational skills eager to secure an entry-level [Mental Health Technician position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Diet Clerk
Jersey Shore University Medical Center Hackensack
01.2021 - Current
- Meridian, Jersey Shore Medical Center
- 1. Assist Supervisors in opening and preparing for AM shift
- 2. Delivered nourishment and supplements to nurses' stations for distribution to specific residents.
- 3. Reported and documented resident changes in consumption or behaviors.
- 4. Developed and maintained accurate nutrition records and databases.
- 5. Data Entry/ Answering Phones and directing calls
- 6. Add proper diet orders, and supplements and make corrections where needed
- 7. Distribute Tube Feeding
- 8. Distribute tally sheets for production
- 9. Communicate with Dieticians, Nurses, and PDAs on diet changes
- Delivered nourishment and supplements to nurse station for distribution to specific residents
- Followed all food safety regulations while preparing meals for patients
- Distributed food during busy peak periods to drive customer satisfaction
- Arranged tray and or table settings with proper tableware, condiments, and tray card
- Reported and documented resident changes in consumption or behaviors
- Discarded outdated food products and maintained waste disposal procedures
- Developed and maintained accurate nutrition records and databases
- Screened and monitored for change in nutrition risk status in hospitalized patients
Patient Dining Associate
Jersey Shore University Medical Center Hackensack
12.2009 - Current
- Take Patient orders based on diets prescribed
- Follow instructions for meal preparations with food allergies and or special dietary needs
- Prepare and assemble each patient order to their needs and specifications
- Maintaining assigned floors’ pantries
- Deliver both breakfast and lunch to assigned patients, approx
- 35- 40 Daily
- Collect food trays and dishes and return them to kitchen area
- Prepare patient dinner orders for nighttime associates including preparing carts, charting special meals, diets, and kosher orders
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature
Customer Service Representative
Saker Shoprite
11.2007 - 12.2010
- Respond to customer needs, supplying product information, aisle direction, back stock checks, and price verification
- Establish detailed knowledge of cash handling procedures
- Exceptional customer service skills
- Ensure front-end policies and procedures are known and adhered to
- Perform handle Lottery and Western Union purchases18/20
- Actively listened to customers, handled concerns quickly, and escalated major issues to Supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
Education
Associate of Science - Human Services/ Addictive Studies
Brookdale Community College
Lincroft, NJ06.2025
Associate of Science - Humen Services/ Addictive Studies
Brookdale Community College
Lincroft, NJ06.2025
Skills
- SKILLS & ABILITIES
- I have over 14 years of employment with Hackensack Meridian in the Food & Nutrition
- Department
- Excellent verbal and written communication and customer service skills
- Possess good organizational skills and can handle multiple tasks
- Proficient with computers, fax machines, printers, copiers, and various computer programs
- Ability to build good rapport with patients and physicians
- Effective problem-solving and critical-thinking skills in areas of patient care services
- Safe Handling Standards
- Order Preparation
- Food Allergies
- Workload Management
- Diet and Nutrition
- Nutritional Assessment
- Innovation and Creativity
- Operational Efficiency
- E-Mail and Telephone Communication
- Companionship and Emotional Support
- Team Collaboration
- Peer Interaction
- Time Management
- Service Quality
- Desktop and Personal Computers
- Positive Reinforcement Methods
- Strategy Management
- Active Learning
- Dietary Guidelines
- Social Perceptiveness
- Professional Relationships
- Serving and Delivery Support
- Computer Skills
- Complex Problem-Solving
Additional Information
- LEADERSHIP , A natural leader and inducted into The National Society of Leadership and Success. Awarded The in Memory of Michael Scholarship in the Spring of 2021 semester Dean's List for Part Time Students 2021-2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diet Clerk
Jersey Shore University Medical Center Hackensack
01.2021 - Current
Patient Dining Associate
Jersey Shore University Medical Center Hackensack
12.2009 - Current
Customer Service Representative
Saker Shoprite
11.2007 - 12.2010
Associate of Science - Human Services/ Addictive Studies
Brookdale Community College
Associate of Science - Humen Services/ Addictive Studies
Brookdale Community College
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