Regina Grodski
Bellmore,NY
Summary
Respected Workforce Manager bringing 40 years of expertise in finance. Multi-tasks effectively on complex projects in any type of environment while adhering to legal, risk, compliance and regulatory requirements and deadlines. Out of the box thinker who promotes communication and coordination among departments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Workforce Manager
BNY Mellon Investment Management
Uniondale, NY
03.1983 - 09.2023
- Built superior forecasting models in order to predict daily and yearly call center volume.
- Monitored employee attendance records, overtime requirements, and vacation requests for a staff of over 60 employees to ensure adequate staffing to handle volume.
- Consistently met all service and trading service levels which ensured the department never paid a penalty.
- Cultivated internal relationships with employees to ensure optimal service levels and quality.
- Analyzed and reported on key performance indicators related to staffing, scheduling, and forecasting.
- Created teams based on employee strengths and made adjustments to promote overall productivity.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and schedule all trainings and off the phone activities.
- Managed a team of 6 people to handle not in good order items and financial control.
- Performed queue management to ensure the highest priority items were handled timely and within regulatory guidelines.
- Consistency met internal and external audit requirements, resulting in no financial or reputational risk to the firm.
- Conducted employee performance reviews and implemented corrective action when necessary.
Skills
- Scheduling Expertise
- Staff Management
- Regulatory Compliance
- Succession Planning
- Employee Development
- Performance Optimization
- Problem-Solving
- Statistical Data Analysis
- Forecasting Employment Needs
Certification
- Series 6, Series 63, Series 26
Timeline
Workforce Manager
BNY Mellon Investment Management
03.1983 - 09.2023
- Series 6, Series 63, Series 26
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