Regina Franco
Kansas City,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked closely with shift manager to solve problems and handle customer concerns.
Lunchroom/Playground Supervisor Substitute
Park Hill School District
08.2018 - Current
- Monitored student behavior and implemented corrective actions.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Cleaned tables and swept floors between lunch periods.
- Supervised elementary students upon arrival in lunchroom until exit to playground.
- Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
- Directed students to and from playgrounds, reminding children to line up quietly at the end of recess.
Lunchroom/Playground Supervisor
Prairie Pointe Elementary School
08.2016 - 05.2018
- Oversaw children on playground to monitor safety and suitability of activities.
- Supervised children on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
- Directed students to and from playgrounds, reminding children to line up quietly at the end of recess.
- Circulated throughout lunchroom, connecting with students, resolving conflicts and helping young or disabled students with opening milk containers and lunch items.
- Supervised students upon arrival in lunchroom until exit to playground.
Dental Front Office Coordinator
Westport Plaza Dental Associates
05.2000 - 09.2002
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
Dental Assistant/Front Office Coordinator
Alpine Chalet Family Dentistry
01.1997 - 05.2000
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Assistant - Dental Assisting
Concorde Career College
Kansas City, MO05.1994
High School Diploma -
Bishop Miege High School
Roeland Park, KS05.1992
Skills
- Team Building
- Conflict Resolution
- Dependable and Responsible
- Schedule Coordination
- Cash Handling
- Customer Service
Timeline
Customer Service Manager
Hobby Lobby
08.2023 - Current
Lunchroom/Playground Supervisor Substitute
Park Hill School District
08.2018 - Current
Lunchroom/Playground Supervisor
Prairie Pointe Elementary School
08.2016 - 05.2018
Dental Front Office Coordinator
Westport Plaza Dental Associates
05.2000 - 09.2002
Dental Assistant/Front Office Coordinator
Alpine Chalet Family Dentistry
01.1997 - 05.2000
Dental Assistant - Dental Assisting
Concorde Career College
High School Diploma -
Bishop Miege High School
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