REGINA FULLER

Prepared lien release documents accurately and in a timely manner. 

Ensure documents are adequately filed 

Copy and mail documents to customers, county recorders, title companies, investors.

Special Projects as assigned.

Monitor collection associate's inbound/outbound calls in providing accurate information.

Record evaluation utilizing departmental quality monitoring forms.

Conduct calibration sessions with the leadership team to ensure consistency in the evaluation process.

• Contact delinquent, charged-off or high-risk customers in order to secure payment and determine the reason for delinquency on active loans.
• Monitoring & completing time sensitive tasks with foreclosure attorney to expedite the foreclosure process.
• Work with customers to establish full balance repayment plans or settlements.

• Handle manager calls for centralized Callbacks.
• Handle many types of request from customer service representatives; including supervisor escalations, improper postings of payments, finance charge & late fee adjustments, and settlements.
• Diffuse unhappy card members while working to address their concerns and collect on delinquent accounts.

• Utilize extensive underwriting skills to make educated decisions in processing applications.
• Responsible for reviewing loan/credit applications and decision based on loan authority matrix.
• Gather and prepare credit information and use sound judgmental reviews for determining credit worthiness.