Jacqueline Young
Pearl,MS
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
21
21
years of professional experience
Work History
Payoff/Release Supervisor
Trustmark National Bank
01.2018 - Current
- Responsible for mortgage payoffs, release of liens, research of liens, partial releases and payoff quotes
- Assist with FHA audits related to payoffs
- Worked with vendors and outside service providers to ensure operational performance standards are maintained and implemented
- Supervised, coach, and provide training for department, including preparing performance appraisals
- Monitor departmental productivity/efficiency and prepare reports for senior management
- Requests original notes, deeds and mortgages from Trust and Vault to closeout mortgages
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Scheduled appraisals for third party companies.
Payoff Specialist
Trustmark National Bank
Pearl, MS
11.2013 - 01.2018
- Processed payoff statements from the system upon request and fax/mail to requesting parties
- Processed requests for original documents from Document Custodian; research and resolve old deed of trusts which have not been released
- Research of liens
- Maintained the tickler report to remove the lien by recording the Release of Lien
- Resolved all other outstanding items within the specified time frame, including homeowner inquires.
Administrative Assistant
MS Secretary of State
Jackson, MS
10.2013 - 11.2013
- Assisted administration in inputting business applications for the state of Mississippi
- Data entry.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately and on time.
Mortgage Administrative Assistant
Trustmark National Bank
Pearl, MS
07.2012 - 10.2013
- Completed all required screens on the FHA Connection
- Remitted FHA mortgage, Insurance Premiums, Balanced monetary items (debits, checks, credits, and deposits) daily.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
MS Dept of Revenue
01.2012 - 06.2012
- Processed W2 forms for Withholding Dept
- Performed W2 data entry into Excel, ensuring confidentiality and security of documents.
Executive Assistant
Mississippi Safety Services
Clinton, MS
01.2003 - 09.2011
- Performed administrative duties including managing incoming and outgoing calls for busy office, setting appointments for clients, organizing company files, assisting in coordinating exhibits, and providing information to court clerks and judges
- Cooperated with co-workers and supervisors, using technical skills and knowledge of job and laws
- Trained new employees in data entry using MS Word, Excel, PowerPoint, Outlook and Access
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
- Assisted with company website and creation of advertisement.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Assisted in the development of presentations, effectively conveying crucial information to courts.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Organized and updated schedules for executives.
Education
30 + Microsoft Office Online Learning Courses
Holmes Community College
Goodman, MS05.2018
English Composition
Hinds Community College
Raymond, MS01.2003
- Accounting And Finance
Hinds Jr. College
Raymond, MS01.1991
Business Administration
Southern Technical College
Flowood, MS01.1988
Skills
- Staff Management
- Process Improvement
- Inventory Control
- Processes and Procedures
- Training and Mentoring
- Expectation Setting
- Conflict Resolution
- Problem Solving
- Effective Communication
- Critical Thinking
- Customer Service
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home option4-day work weekStock Options / Equity / Profit SharingCareer advancementTeam Building / Company RetreatsPersonal development programsAccomplishments
After taking the position of supervisor, I was able to bring the Payoff/Release Dept up to compliance within a year with a team of three employees. After covid, the majority of the work was outsourced to a third party which I managed. I have completed 30+ Microsoft Office online learning courses and familiar with office equipments. I have managed a small office and conducted exhibit with court clerks and judges. I have love for helping others and encouraging them to succeed.
Timeline
Payoff/Release Supervisor
Trustmark National Bank
01.2018 - Current
Payoff Specialist
Trustmark National Bank
11.2013 - 01.2018
Administrative Assistant
MS Secretary of State
10.2013 - 11.2013
Mortgage Administrative Assistant
Trustmark National Bank
07.2012 - 10.2013
Administrative Assistant
MS Dept of Revenue
01.2012 - 06.2012
Executive Assistant
Mississippi Safety Services
01.2003 - 09.2011
30 + Microsoft Office Online Learning Courses
Holmes Community College
English Composition
Hinds Community College
- Accounting And Finance
Hinds Jr. College
Business Administration
Southern Technical College