REGINA GALLARDO
Leander
Summary
Experienced Clinic Lead with 9 years experience in healthcare. Proficient and dedicated leader with strong problem-solving capabilities and administrative qualities. Hoping to use my skills in a supervisor position to help the team and fulfill their responsibilities. I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baylor Scott & White Health
01.2023 - Current
- Oversaw and streamlined daily activities for optimal performance.
- Supported providers during medical procedures.
- Executed venipuncture procedures.
- Accompanied patients to exam rooms for appointments.
- Measured and tracked patient vital parameters.
- Validated and organized patient appointment times.
- Handled a variety of administrative responsibilities.
- Conducted immunization procedures.
- Coordinated acquisition of necessary materials.
- Prepared detailed reports from Monthly Tracers data.
- Processed and addressed all Qgenda requests effectively.
- Offered guidance and support during onboarding process.
- Addresses patient complaints and concerns as necessary.
UPS Driver (Seasonal)
UPS
10.2022 - 12.2022
- Executed delivery routes efficiently during peak seasons.
- Completed package deliveries on designated routes promptly.
- Sent back misloaded or out-of-route packages to the hub.
Phlebotomist
APPS Paramedical
07.2022 - 10.2022
- Ensured timely confirmation of all client meetings.
- Performed comprehensive health assessments covering vital signs, physical measurements, electrocardiograms (EKGs), phlebotomy procedures and laboratory specimen collections.
- Completed all documents within established deadlines.
Caregiver
In Home Support Services (IHSS)
09.2019 - 03.2022
- Supported mobility needs of patients.
- Ensured safe and timely patient transportation to medical facilities.
- Supported personal care tasks.
- Supported patients during mealtime responsibilities.
- Offered emotional support through companionship services.
- Tracked patient vital signs regularly.
- Specialized in memory care support.
Cashier/Customer Service
Walmart
12.2018 - 12.2019
- Increased customer satisfaction by addressing concerns promptly.
- Ensured accuracy in transferring funds.
- Oversaw accurate recording of bill transactions.
- Handled and managed customer returns promptly.
- Oversaw daily cash handling and reporting tasks.
Cashier
99 Cents Only Store
07.2017 - 12.2018
- Delivered exceptional service to customers.
- Entered extensive sets of data into databases.
- Ensured timely reconciliation of daily cash balances.
- Managed inventory levels and efficiently replenished stock.
Assistant Manager
Pronto Pizza
11.2015 - 07.2017
- Recognized for outstanding performance with an Assistant Manager position after just three months.
- Supervised staff comprising more than 10 people.
- Supervised regular store functions.
- Ensured all customers received attentive service on time.
- Ensured accurate revenue records each day.
- Managed and optimized schedules.
- Managed daily store opening and closing procedures.
Certified Medical Assistant
Dr. Arvind Salwan MD
11.2013 - 06.2015
- Streamlined processes via EHR systems.
- Recorded vital signs of patients.
- Conducted vaccine administration.
- Coordinated patient scheduling.
- Coordinated administrative tasks at the front office.
- Ensured accurate handling of refill requests for medications.
Certified Medical Assistant
DR KENNETH ELDRIDGE
03.2008 - 10.2012
- Oversaw daily functions of the clinic.
- Conducted medical tasks with oversight from physicians.
- Supported in-office medical procedures with doctor.
- Measured and recorded patient vitals.
- Ensured accurate administration of vaccines.
- Arranged patient appointments.
- Carried out comprehensive patient assessments.
Education
Certificate - Healthcare Operations Management
ECornell
Ithaca, NYCERTIFICATION - Medical Assisting
Premiere Career College
Irwindale, CA03.2008
High school diploma - undefined
West Covina High School
West Covina, CA06.2005
Skills
- Leadership
- Problem Solving
- Adaptability
- Teamwork
- Critical Thinking
Certification
- CCMA Certified through NHA
- CPR Certified
Assessments
- Medical terminology — Proficient
- Understanding and using medical terminology-Proficient
- Attention to detail - Proficient
- Administrative assistant/receptionist — Proficient
- Medical receptionist skills — Proficient
- Managing physician schedules and maintaining accurate patient records - Proficient
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work- Proficient
Timeline
Certified Medical Assistant
Baylor Scott & White Health
01.2023 - Current
UPS Driver (Seasonal)
UPS
10.2022 - 12.2022
Phlebotomist
APPS Paramedical
07.2022 - 10.2022
Caregiver
In Home Support Services (IHSS)
09.2019 - 03.2022
Cashier/Customer Service
Walmart
12.2018 - 12.2019
Cashier
99 Cents Only Store
07.2017 - 12.2018
Assistant Manager
Pronto Pizza
11.2015 - 07.2017
Certified Medical Assistant
Dr. Arvind Salwan MD
11.2013 - 06.2015
Certified Medical Assistant
DR KENNETH ELDRIDGE
03.2008 - 10.2012
CERTIFICATION - Medical Assisting
Premiere Career College
High school diploma - undefined
West Covina High School
- CCMA Certified through NHA
- CPR Certified
Certificate - Healthcare Operations Management
ECornell
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