Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Gonzalez

Las Vegas,NV

Summary

Experienced in managing front office responsibilities and executing food preparation tasks with precision. Strong focus on customer service excellence and team collaboration to boost guest satisfaction. Successfully upholds cleanliness and safety compliance in fast-paced settings.

Overview

21
21
years of professional experience

Work History

Food Service Worker

Clark County School District, CCSD
08.2022 - Current
  • Ensured quality food service in cafeteria while adhering to health standards.
  • Executed thorough cleaning and sanitizing of kitchen after lunch in line with SNHD protocols.
  • Organized stock and deliveries based on first-in, first-out rule as mandated by SNHD.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Member Service Representative

LIBERTY Dental Plan
05.2017 - 04.2020
  • Provided exceptional customer service through effective multi-line phone management.
  • Assisted members and provider offices with dental information inquiries.
  • Achieved 100% quality assurance in all communications.
  • Transferred calls efficiently to appropriate departments as required.

Food Service Worker

Clark County School District CCSD
11.2014 - 04.2017
  • Prepared and served food to students following strict SNHD standards.
  • Checked food temperatures to ensure compliance with health regulations.
  • Maintained cleanliness and sanitation of kitchen stations per SNHD protocols.
  • Received deliveries and inspected for quality and adherence to specifications.
  • Stocked food and supplies according to established SNHD guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Office Assistant

New Vision Realty Group
04.2014 - 10.2014
  • Collection of tenant's monthly payments
  • Processed new applicants
  • Prepare and show new/vacant homes
  • Property inspections
  • Processed work orders
  • Maintained office
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Scheduler

Westfield Nevada Eye & Ear
03.2013 - 04.2014
  • Delivered outstanding customer service while managing multi-line phone operations.
  • Coordinated patient appointments tailored to specific needs.
  • Provided assistance to patients regarding questions and concerns.
  • Executed insurance verification processes for accuracy and compliance.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Front Desk Receptionist

Nevada Kidney Disease & Hypertension Center
01.2009 - 08.2012
  • Greeted guests upon arrival, facilitating a smooth check-in process while engaging in friendly conversations.
  • Maintained organized and clean front office area to ensure professionalism and enhance patient experience.
  • Managed patient check-out procedures, collected copayments, and scheduled future appointments as necessary.
  • Oversaw patient record management, ensuring compliance with HIPAA during record release and receipt.
  • Conducted insurance verification to confirm coverage prior to patient services.

Patient Service Representative

Southwest Medical Associates
07.2004 - 03.2007
  • Streamlined patient check-in and check-out processes while delivering exceptional customer service.
  • Ensured compliance with HIPAA regulations to protect patient privacy.
  • Coordinated appointment scheduling to optimize clinic efficiency.
  • Verified insurance eligibility and coverage for patients to facilitate smooth billing processes.

Education

GED -

St. Louis Adult Education
Las Vegas, NV
01.2002

Skills

  • Customer Service
  • Microsoft Outlook
  • Microsoft Word
  • Food safety
  • Food handling
  • Cash handling
  • Multi-line phone systems
  • Stocking
  • Food preparation
  • Kitchen Experience
  • Medical Scheduling
  • Medical Office Experience
  • Positive attitude
  • Multitasking

Languages

Spanish - Beginner

Timeline

Food Service Worker

Clark County School District, CCSD
08.2022 - Current

Member Service Representative

LIBERTY Dental Plan
05.2017 - 04.2020

Food Service Worker

Clark County School District CCSD
11.2014 - 04.2017

Office Assistant

New Vision Realty Group
04.2014 - 10.2014

Scheduler

Westfield Nevada Eye & Ear
03.2013 - 04.2014

Front Desk Receptionist

Nevada Kidney Disease & Hypertension Center
01.2009 - 08.2012

Patient Service Representative

Southwest Medical Associates
07.2004 - 03.2007

GED -

St. Louis Adult Education

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