Open To Work
Regina Goodwin
Memphis
Work Preference
Summary
Skilled Employment Specialist with expertise in job development, employer outreach, and client advocacy. Proven track record in enhancing client employability through tailored assessments and individualized job readiness plans.
Overview
41
41
years of professional experience
Work History
Employment Specialist
Lowenstein House
Memphis, TN
05.2023 - Current
- Conducted comprehensive assessments to match clients with suitable employment opportunities.
- Developed individualized job readiness plans to enhance client employability and confidence.
- Facilitated workshops on resume writing, interview techniques, and workplace etiquette.
- Collaborated with local businesses to identify job openings and promote client referrals.
- Monitored client progress and provided ongoing support throughout the employment process.
- Trained new staff on best practices in client engagement and program delivery.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Maintained records of consumer employment activity such as potential and current employers.
Personal Assistant
Tennessee Contract Employee
Memphis, TN
04.2016 - 05.2023
- Managed complex calendars and scheduled appointments for executives.
- Coordinated travel arrangements, ensuring compliance with company policies.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparing reports and presentations for stakeholder meetings.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Filed paperwork and organized computer-based information.
Housing Case Manager
Lowenstein House
Memphis, TN
06.2012 - 04.2016
- Assessed client needs and developed tailored housing plans to enhance stability.
- Coordinated with community resources to secure housing and supportive services for clients.
- Facilitated workshops on tenant rights and responsibilities to empower clients.
- Monitored client progress and adjusted case management approaches as needed to ensure success.
- Advocated for clients in securing public benefits and housing subsidies, improving access to resources.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Conducted in-home visits to provide supportive services.
Substitute Teacher, K-12
Memphis City Schools
Memphis, TN
01.2009 - 05.2012
- Delivered engaging lesson plans across diverse subjects to foster student learning and participation.
- Adapted instructional methods to accommodate varying learning styles and classroom environments.
- Maintained classroom order and a positive learning atmosphere while managing student behavior effectively.
- Collaborated with permanent staff to develop individualized education plans for students with special needs.
- Utilized technology tools to enhance instructional delivery and track student progress efficiently.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Developed and implemented behavior management plans for students with challenging behavior.
Case Manager
CMI
Memphis, TN
06.2006 - 01.2009
- Coordinated comprehensive care plans for diverse client needs, enhancing service delivery and client satisfaction.
- Evaluated client progress through regular assessments, ensuring alignment with established goals and objectives.
- Collaborated with multidisciplinary teams to facilitate resource allocation and optimize case management processes.
- Developed training materials for new staff, streamlining onboarding and improving team performance consistency.
- Advocated for clients' needs in various settings, strengthening partnerships with community resources and support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Increased client satisfaction through diligent follow-up and personalized support.
Counselor
Shelby County Correctional Center
Memphis, TN
08.1985 - 01.2009
- Developed individualized treatment plans addressing mental health and behavioral issues.
- Facilitated group therapy sessions to promote peer support and rehabilitation.
- Conducted assessments to evaluate inmate needs and recommend appropriate interventions.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Mentored junior counselors in effective counseling techniques and crisis management.
- Advocated for inmate rights and resources, fostering a supportive correctional environment.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Improved client coping mechanisms with introduction of evidence-based practices.
- Listened to clients' concerns and provided encouragement and support.
- Adapted counseling techniques to best suit individual needs of each client.
- Supported individuals dealing with mental health and emotional issues.
- Facilitated group counseling sessions to support and encourage client growth.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
Bachelor of Science - Sociology
Tennessee State University
Nashville, TN12-1984
High School Diploma -
Central High School
Memphis, TN05-1979
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
Timeline
Employment Specialist
Lowenstein House
05.2023 - Current
Personal Assistant
Tennessee Contract Employee
04.2016 - 05.2023
Housing Case Manager
Lowenstein House
06.2012 - 04.2016
Substitute Teacher, K-12
Memphis City Schools
01.2009 - 05.2012
Case Manager
CMI
06.2006 - 01.2009
Counselor
Shelby County Correctional Center
08.1985 - 01.2009
Bachelor of Science - Sociology
Tennessee State University
High School Diploma -
Central High School