Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Guerra

Williamsburg ,VA

Summary

Dynamic leader with proven problem-solving and team motivation skills honed at Maximus and La Terraza Mexican Grill. Excelled in building customer relationships and enhancing team productivity through effective collaboration and attention to detail. Achieved significant improvements in team performance and customer satisfaction, demonstrating a strong commitment to results and quality standards. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

8
8
years of professional experience

Work History

Team Leader

Maximus
09.2021 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Server

La Terraza Mexican Grill
11.2016 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Maximus
03.2019 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Warhill High School
4615 Opportunity Way, Williamsburg, VA 23188
06.2018

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation

Languages

Spanish
Full Professional

Timeline

Team Leader

Maximus
09.2021 - Current

Customer Service Representative

Maximus
03.2019 - 09.2021

Server

La Terraza Mexican Grill
11.2016 - 12.2022

High School Diploma -

Warhill High School
Regina Guerra