REGINA HAYES
Phoenix,AZ
Summary
Resourceful Office Technician known for high productivity and efficient task completion. Specialize in data management, administrative support, and workflow optimization. Excel in time management, problem-solving, and communication skills, ensuring seamless office operations.
Overview
28
28
years of professional experience
Work History
Office Technician
Washington Elementary School District
Phoenix, AZ
04.2024 - Current
- Answered phone inquiries from students, parents, and staff members.
- Provided administrative support to teachers by photocopying materials and creating class rosters.
- Completed daily tasks such as sorting mail and distributing it among faculty members.
- Entered new student information into the database system.
- Responded promptly to emails from students or parents regarding school matters.
- Troubleshot office equipment, computer hardware and software issues.
- Managed the front office reception area, ensuring that all visitors were greeted courteously.
- Ensured accuracy of data entered into the computer system.
- Assisted with scheduling appointments with faculty members.
- Organized and maintained student records, including attendance and grades.
- Updated contact lists on a regular basis.
- Answered telephones, directed calls, and took messages.
- Helped prepare monthly newsletters for distribution to parents and staff members.
Paraprofessional Aide
Washington Elementary
Glendale, AZ
08.2017 - Current
- Assisted teachers with lesson plans and classroom activities
- Monitored student behavior in the classroom and cafeteria settings
- Collaborated with teachers to develop individual learning plans for at-risk students
- Helped prepare materials for presentations and demonstrations for classroom instruction
- Provided extra help to students who needed additional assistance in understanding concepts taught by the teacher
- Conducted small group instruction when needed
- Applied positive reinforcement to redirect negative behaviors
Front End Cashier Assistant
Costco
Phoenix, AZ
11.2016 - 07.2017
- Assisted in stocking shelves with merchandise as needed
- Maintained cleanliness of checkout area throughout shift
- Organized store displays to ensure optimal visibility of merchandise
- Communicated effectively with other team members to ensure smooth operations
- Kept register terminal area and store clean and orderly
- Packed and bagged products according to customer preferences
In-Home Childcare Provider
Self-employed
Phoenix, AZ
06.2004 - 07.2017
- Provide a safe, nurturing, and stimulating environment for the children in my care
- Ensure that all safety and hygiene standards are met at all times
- Plan and prepare meals, snacks, activities, and outings appropriate to the age of the children
- Encourage language development through storytelling, reading books, and playing games with the children
- Organize indoor and outdoor play activities to stimulate physical and mental development
- Carry out daily routines including feeding and changing diapers of infants
- Maintain records such as daily logs, incident reports or health information about each child in my care
- Teach basic educational skills such as counting, shapes, colors to preschoolers
- Supervise outdoor activities such as walks or playground visits ensuring safety at all times
- Cared for over 50 children ages 3 weeks to 12
Receptionist/Call Center Representative
West Usa Realty - Lori A Ferzoco
Phoenix, AZ
09.1996 - 08.2006
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted incoming mail and directed to correct personnel each day.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Greenway High School
Phoenix, AZ06.1988
Skills
- Professional telephone etiquette
- Problem-solving capacity
- Calendar management
- Administrative assistance
- Strong organizational skills
- Scheduling appointments
- File organization
- Multitasking efficiency
References
References available upon request.
Timeline
Office Technician
Washington Elementary School District
04.2024 - Current
Paraprofessional Aide
Washington Elementary
08.2017 - Current
Front End Cashier Assistant
Costco
11.2016 - 07.2017
In-Home Childcare Provider
Self-employed
06.2004 - 07.2017
Receptionist/Call Center Representative
West Usa Realty - Lori A Ferzoco
09.1996 - 08.2006
High School Diploma -
Greenway High School
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