REGINA JEAN-BAPTISTE
Drexel Hill,PA
Summary
Accomplished Human Resources Professional with 20 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing, and articulating value and ROI of HR initiatives, practices, and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration, and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with a genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Senior Consultant, Human Resources
Private Client
Philadelphia, PA
12.2021 - Current
- Partner with client to provide human resource solutions to modernize job descriptions, develop performance management system, and conduct compensation review to attract and build quality workforce and transform company into high performing organization.
- Conduct job analysis in order to re-engineer job descriptions, create appropriate match between job and employee, analyze performance of employees, assess importance of particular tasks, and analyze training and development requirements of employees performing that job.
- Gather information about each position and related occupation with employee interviews, field observations, and industry research.
- Designed and administered over 300 employee and customer surveys to aid in development of performance management system with the aim of determining performance standards, evaluation criteria, and individual output based on customized analyses and insights.
- Research most current job trends and made recommendations to management regarding salary compensation.
- Partner with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Diplomatically disseminate project information critical to deliverable integrity at appropriate time in project lifecycle to project stakeholders.
- Analyze problematic areas to provide recommendations and solutions.
- Align closely with executive team, managers, and employees to gather information and gain operational insight.
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities.
Senior Project Consultant, Human Resources
Suez - Water Technologies And Solutions
Trevose, PA
10.2019 - 09.2021
- As project consultant for international environmental services company, managed and supported multiple global HR initiatives affecting over 3,900 employees.
- Served as primary contact point for stakeholders, in defining project goals, timelines, strategies, reporting, and coaching to senior management, as well as supported various technical activities of project.
- Performed detailed business analytics to cultivate deeper understanding of requirements and determine scope and deliverables of project.
- Transformed multi-million-dollar business program impacting over 700 employees and fortune 500 clients into HR department to centralize, improve efficiencies, and ensure data integrity.
- Managed global vendor consolidation project that resulted in 25% reduction in product, service, and management costs.
- Developed diversity training guides, infographics, and workflow processes for HR 2.0 project.
Human Resources Manager
Horizon House, Inc
Philadelphia, PA
12.2017 - 07.2019
- Led HR activities and support for 1.4K employees, including planning, project management, policies, and onboarding. Oversaw workforce planning, talent management, performance management, and employee relations.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Raised employee retention rates by 10% by providing coaching and working with senior leaders and managers on improving their understanding of healthy employee relations.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Liaised between multiple business divisions to improve communications.
- Investigated and handled employee claims involving performance-based and harassment incidents.
- Directed job fairs to bring in local talent for long-term and internship positions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for employee relations matters involving federal and
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach resolution of grievances.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Collaborated with cross-functional departments to solve recruitment problems and develop plan to recruit and retain qualified employees.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Achieved 100% compliance for personnel records and procedural accuracy for federal and state audit.
Senior Director, Human Resources
MG Transport, Inc.
Philadelphia, PA
03.2016 - 07.2017
- Established comprehensive HR infrastructure and practices to eliminate risk, create great workplace, train supervisors, and engage talent to create high-performing organization and support 130 employees and temporary contractors.
- Instituted formal employee handbook, and operating procedures and enforced adherence to policies and regulations that impacted bottom line.
- Reduced onboarding and payroll processing time by 50% by implementing new data infrastructure.
- Directed design and execution of business transformation initiatives for fleet and customer services department to drive performance, profit optimization, and growth opportunities.
- Secured $ 3M in revenue by recruiting and training 100+ contractors for national transportation project.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Lowered unemployment claims by 95% by training managers on documentation and performance management.
Director of Operations, Human Resources
W Mobile Spa, LLC
New Castle, DE
03.2011 - 02.2016
- Managed day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Increased client base by 60% after developing and implementing comprehensive marketing sales strategy.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Produced 5% quarterly increase in clients through promotions, incentives, and referral network.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Program Manager of Education
University Of Delaware
Newark, DE
09.2008 - 03.2011
- Oversaw 16-business program portfolio, 30 faculty members, 200+ students, and$1million annual budget for Professional and Continuing Studies education programs.
- Designed and implemented educational programs and events such as information sessions.
- Evaluated and restructured programs based on reporting data, industry trends, and community needs, leveraging surveys and focus groups.
- Increased student enrollment by 45% by implementing successful marketing campaign quarterly.
- Founded advisory committee to collaborate with organizations and align curriculum to employers’ objectives.
- Through presentations and partnerships with businesses and government leaders, I increased business community involvement within professional and continuing education division by 20%, and department revenue by 35%.
Education
MBA -
University of Delaware
Newark, DEBachelor of Arts -
Temple University
Philadelphia, PASkills
- Organizational Development
- Global Management Experience
- Startup Operations
- Project, Program Management
- Performance Management Systems
- Leadership Training and Development
- Recruitment, Retention
- Employee Relations
- Policy Administration
Affiliations
- Project Management Institute
- Society of Human Resource Management
- Association of Talent Development
- Toastmasters
Certification
- Certified Professional in Talent Development, Association of Talent Development
- Certified Facilitator – ELI Workplace Civil Treatment Workplace
- Certificate in Human Resources Management
- Organizational Leadership
- Project Management
- Diversity and Inclusion for Individuals with Disabilities
Volunteer
- Program Director & HR Subject Matter Expert, SCORE Philadelphia Chapter
- Advisory Board Member & Grant & Fundraising Committee Member, Camp Sojourner
- Board Member, Women's Opportunities Resource Center (WORC)
Technology & Tools
- Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, Access, Visio, Project, Publisher,)
- HRIS Software
- ATS Software
- Data Analytics Software
- Recruitment SEO
- Adobe Suite
- Business Training Simulations
- Immersive Technology
- Skype, Video/Web Conferencing Communication
Timeline
Senior Consultant, Human Resources
Private Client
12.2021 - Current
Senior Project Consultant, Human Resources
Suez - Water Technologies And Solutions
10.2019 - 09.2021
Human Resources Manager
Horizon House, Inc
12.2017 - 07.2019
Senior Director, Human Resources
MG Transport, Inc.
03.2016 - 07.2017
Director of Operations, Human Resources
W Mobile Spa, LLC
03.2011 - 02.2016
Program Manager of Education
University Of Delaware
09.2008 - 03.2011
MBA -
University of Delaware
Bachelor of Arts -
Temple University