REGINA KOOMSON
The Bronx,NY
Summary
A highly experienced and self motivated individual in administration bringing forth valuable industry experience and a passion for customer service and sales with a proven track record of providing administrative support under pressure in a busy office environment. With an upbeat and confident personality ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to start and maintain full-time administrative position in your company.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Global Contact Services
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handlings client calls and assisting them book travel itineraries.
- Communicating with dispatchers to help clients with their trips.
- Ensure every trip log is up to date and filed correctly
Sales Assistant
Zara
05.2022 - 09.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Selected correct products based on customer needs, product specifications and applicable regulations
- Presented professional image consistent with company's brand values
- Closing and opening tills
Warehouse Customer Associate
Barona Logistics
03.2020 - 05.2022
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Examined incoming materials and compared to documentation for accuracy and quality
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Reviewed orders to verify products met specification
Sales Representative
Norabay Oy
01.2018 - 03.2018
- Set and achieved company defined sales goals
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Negotiated prices, terms of sales and service agreements
- Ensure every paperwork is up to date, filed and kept correctly
Administrative Assistant
Mills Media
04.2016 - 12.2017
- Assisted coworkers and staff members with special tasks on daily basis
- Volunteered to help with special projects of varying degrees of complexity
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Manage the day-to-day administration of email accounts
Education
Qualifications in Business Administration - Customer Service, Sales And Marketing
Omnia College
Espoo04.2020
Master Of Business Administration - Banking And Finance
Volgograd State Technical University
Volgograd01.2018
Bachelor of Education -
University of Cape Coast
Cape Coast05.2016
Skills
- Analytical skill
- Attention to detail
- IT skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Spreadsheet
- Communication
- Customer service skills
- Money handling
- Sales expertise
- Point of Sale system (POS knowledge)
Hobbies and Interests
- Swimming
- Reading
- Writing
Timeline
Customer Service Associate
Global Contact Services
07.2024 - Current
Sales Assistant
Zara
05.2022 - 09.2023
Warehouse Customer Associate
Barona Logistics
03.2020 - 05.2022
Sales Representative
Norabay Oy
01.2018 - 03.2018
Administrative Assistant
Mills Media
04.2016 - 12.2017
Qualifications in Business Administration - Customer Service, Sales And Marketing
Omnia College
Master Of Business Administration - Banking And Finance
Volgograd State Technical University
Bachelor of Education -
University of Cape Coast
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