Jared Edwards
NYC,US
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Dispatcher
Global Contact Services
07.2023 - Current
- Ensure timely responses and efficient resolution of customer concerns, while maintaining clear communication between customers and service teams.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 500+ fleet vehicles.
Tax Preparer
Food Bank for NYC
01.2023 - 04.2023
- Assisting in back end tax preparation centers to complete returns submitted electronically from the food bank's network of intake sites across NYC
- Ability to provide advice and guidance on tax planning strategies, helping well over 120 clients to minimize their tax liabilities and maximize their financial well-being
- Proficient in the use of the tax software program such as Tax Slayer.
Generation Junior Web Developer Program
GenerationUSA
06.2022 - 10.2022
- Participated in a 21 week Junior Web Developer program spending over 350 hours learning how web development works: from the fundamentals of javascript, programming fundamentals, developer tools, git and problem solving needed to be successful as a web developer
- Date of completion: October 2022.
Patient Transportation
Montefiore Medical Center
10.2019 - 01.2022
- Transported well over 1,000 patients and specimens to other hospital locations
- Assisted Doctors and Nurses with patients
- Demonstrated technical knowledge with Epic systems a technical software used by healthcare companies to manage patient data, medical records, clinical workflows, and other critical components of healthcare operations.
Education
High School Diploma -
Middletown High School
06.2017
Skills
- Python
- Microsoft Azure
- HTML
- Javascript
- Epic Systems
- KQL
- Complaint Handling
- Escalation management
Project & Certifications
KC7 Cybersecurity Challenge Analysis & Threat Intelligence Event: https://tinyurl.com/yn7beraz
KC7 Blue Team Challenge Event: https://tinyurl.com/3cuw7vcj
AIG Shields Up- Cybersecurity Virtual Experience Program on Forage: https://tinyurl.com/ycxxn6x3
Clifford Chance Cybersecurity Global Virtual Internship: https://tinyurl.com/yx8xns4t
https://www.linkedin.com/in/jared-edwards-91852b241/
Timeline
Customer Service Dispatcher
Global Contact Services
07.2023 - Current
Tax Preparer
Food Bank for NYC
01.2023 - 04.2023
Generation Junior Web Developer Program
GenerationUSA
06.2022 - 10.2022
Patient Transportation
Montefiore Medical Center
10.2019 - 01.2022
High School Diploma -
Middletown High School
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