Tanya Alba
Brooklyn,NY
Summary
Proven customer service expert from Sykes Enterprises, Incorporated, adept in complaint handling and multitasking. Elevated customer satisfaction by crafting tailored solutions and resolving escalated issues, showcasing exceptional attention to detail and active learning. Achieved significant repeat business through empathetic service and strategic problem-solving.
Overview
2023
2023
years of professional experience
Work History
Customer Service Dispatcher
3 Men Movers
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
- Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
Customer Service Representative
Monat Global Inc.
08.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Supervisor
Sykes Enterprises, Incorporated
10.2018 - 08.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Service Representative
Booking.Com Call Center
03.2017 - 08.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Maintenance Crew Member
NYC Parks Department
01.2014 - 02.2017
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Education
Opportunity For A Better Tomorrow
Brooklyn, NY06.2011
Skills
- Active learning
- Complaint handling
- Follow-up skills
- De-escalation techniques
- Assertiveness
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Monat Global Inc.
08.2021 - 04.2022
Customer Service Supervisor
Sykes Enterprises, Incorporated
10.2018 - 08.2021
Customer Service Representative
Booking.Com Call Center
03.2017 - 08.2017
Maintenance Crew Member
NYC Parks Department
01.2014 - 02.2017
Customer Service Dispatcher
3 Men Movers
Opportunity For A Better Tomorrow
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