Alyssa Walleck
Waller,TX
Summary
Proven problem-solver and effective communicator, I've excelled in roles at JnJ Plumbing and The Home Depot, enhancing customer satisfaction and streamlining service delivery. Skilled in multitasking and teamwork, my approach has significantly improved operational efficiency and customer engagement, showcasing my dedication to reliability and detail-oriented service.
Overview
1
1
year of professional experience
Work History
Customer Service Dispatcher
JnJ Plumbing
12.2023 - 12.2024
- Managed incoming calls and assisted customers with plumbing-related issues.
- Communicated with customers to diagnose and address plumbing issues.
- Managed remote dispatching tasks to ensure timely service delivery.
- Directed incoming calls to appropriate personnel, ensuring efficient communication flow.
- Scheduled upcoming work assignments on the company calendar.
Sales Associate
Ross Dress for Less
11.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Plumbing Sales Associate
The Home Depot Inc
09.2023 - 10.2023
- Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
- Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
- Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
- Recommended plumbing products that would fulfill customer requirements.
Education
High School Diploma -
Klein Oak High School
Klein, TX06-2021
Skills
- Active learning
- Detail-oriented
- Stress tolerance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Clear communication
Timeline
Customer Service Dispatcher
JnJ Plumbing
12.2023 - 12.2024
Sales Associate
Ross Dress for Less
11.2023 - 12.2023
Plumbing Sales Associate
The Home Depot Inc
09.2023 - 10.2023
High School Diploma -
Klein Oak High School
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