Adyson Luster
Pell City,AL
Summary
Resourceful Customer Service Dispatcher known for high productivity and efficiency in task completion. Specialize in effective communication, logistics coordination, and problem-solving skills. Excel at using empathy, patience, and active listening to enhance service delivery and resolve customer issues promptly.
Overview
5
5
years of professional experience
Work History
Customer Service Dispatcher
Watkins Trucking
Birmingham, AL
10.2022 - Current
- Answered customer inquiries regarding availability of products and services.
- Provided accurate information about product features, pricing plans, and warranties.
- Scheduled service calls for customers based on their needs and geographic location.
- Researched customer complaints and provided appropriate solutions in a timely manner.
- Assisted customers with technical issues related to products or services.
- Developed relationships with customers by providing excellent customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Jacks Family Resturant
Odenville, AL
02.2020 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Science - Business finance
Jefferson State Community College
Birmingham, AL12-2024
High School Diploma -
Saint Clair County High School
Odenville, AL05-2022
Bachelor of Science - Accounting And Finance
University of Alabama At Birmingham
Birmingham, ALSkills
- Geographical knowledge
- Active Learning
- Complaint Handling
- Customer Education
- Escalation management
- Technical knowledge
- Follow-up skills
- Service Coordination
- Scheduling expertise
- Dispatch Recordkeeping
- Database Maintenance
- Data Entry
- Paperwork Processing
- Customer Service
- Customer Request Management
- Transaction Processing
- Deposit Preparation
- Payment Processing
Languages
English
Professional
Affiliations
- i love to travel
- i enjoy working in a fast paced environment
Accomplishments
- honors classes
Timeline
Customer Service Dispatcher
Watkins Trucking
10.2022 - Current
Cashier
Jacks Family Resturant
02.2020 - 07.2021
Associate of Science - Business finance
Jefferson State Community College
High School Diploma -
Saint Clair County High School
Bachelor of Science - Accounting And Finance
University of Alabama At Birmingham
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