REGINA L. JOHNSON
Walmart
Plain Dealing,LA
1
Certification
10
Years of experience
Results-driven professional skilled in communication, organization, and problem-solving. Capable of adapting quickly to new environments and challenges. Committed to enhancing team performance and contributing to organizational objectives.
Work History
Asset Protection Investigator
7 Months- Conducted thorough investigations to identify and mitigate theft and fraud within store operations.
- Analyzed surveillance footage to detect suspicious activities and trends impacting asset protection.
- Collaborated with law enforcement to gather evidence and prosecute offenders effectively.
- Developed training programs for staff on loss prevention techniques and safety protocols.
- Streamlined reporting processes for incident documentation, enhancing accuracy and efficiency of records.
- Patrolled store and staffed designated posts for a visible security presence to customers and associates.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Monitored physical security protection standards and building access control.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Enhanced training processes for both clients and departments to increase overall functionality.
Security
1 Year 4 Months- Handle crisis situations at client sites, calming and de-escalating situations efficiently.
- Delivered exceptional customer service and communication to enhance client relations.
- Managed crisis situations at client sites, effectively calming and de-escalating tensions.
- Periodically patrolled parking lots for security purposes.
- Communicated with security staff using radio-telephones members using radio-telephones.
- Performed regular patrols of parking lots to ensure security parking lots for security purposes.
- Enforced safety, health, and security rules to maintain a secure environment.
Certified Nursing Asst.
10 Months- Supported nursing staff in delivering bedside patient care on Telemetry unit, enhancing patient comfort and recovery.
- Document and record patient vitals, I&O, weight and height.
- Assisted patients with daily activities, including bathing and dressing, to promote independence.
- Ensure the safety and well-being of patients.
- Notified nursing staff of any changes in patients' condition or behavior, ensuring timely medical response.
- Facilitated patient transportation for dialysis sessions, ensuring support with walking, personal hygiene, and meal service.
Caregiver
3 Years 4 Months- Provide high quality care in a home-like setting.
- Delivered high-quality care in a home-like setting, fostering comfort and familiarity for residents.
- Preserve client dignity and minimize discomfort while carrying out duties of patient care.
- Provide nursing and nursing related services to residents/clients.
- Preserved client dignity and minimized discomfort during patient care duties, ensuring compassionate support.
- Transfer patients using assistive devices.
- Facilitated transportation for residents to medical appointments to support their healthcare needs.
Medical Assistant
1 Year 9 Months- Back Office obtaining vitals, triage patients, blood draws, urinalysis, allergy testing, injections, prepping patients, assisting doctor with procedures, vision testing, auditory testing, H Pylori testing, annual physicals (sport physical), ANS and Sudo testing.
- Supported clinical staff by facilitating timely referrals for various services.
- Verifying insurance coverage and obtaining the authorizations needed for coverage.
- Providing support to the clinical staff in order to facilitate referrals for various services.
- Referral Coordinator: gathering information from insurance carriers to make certain patients will be cleared for specialty services.
- Check, sort, and respond to mail, emails, faxes, and other correspondences coming in or out of the office.
- Handle conflicts and problems with clients, check in patients and notify the staff, communicate and read policies and procedures, file, take notes for supportive staff, and update patients' records, print and file patients' charts.
- Managed front office operations including insurance verification, patient check-in/check-out, payment collection, scheduling, referrals, and maintaining patient charts with necessary labs and tests.
- Facilitated effective patient interactions and maintained accurate records for improved office operations.
Medical Asst.
7 Months- Recorded patient vital signs, retrieved patient history, discussed treatments with patients, assisted with exams, sanitized medical supplies, and disposed of used materials to ensure a safe environment.
- Informed patients about treatment options, prepared patients for EMGs, Neuro-Trax, and Botox procedures to facilitate effective care.
- Maintained and procured medical materials and instruments to support efficient clinic operations.
Certified Nursing Asst.
1 Year 5 Months- Assisted nursing staff with bedside patient care, enhancing patient comfort and monitoring on telemetry units.
- Supported patients in performing essential daily tasks to promote independence and well-being.
- Ensured patient safety and well-being through vigilant observation and support during daily activities.
- Patients' daily ADLs.
- Transport patients to and from dialysis, assist with walking, hygiene, and feeding.
Education
CNA - certifcate Nurse aide
Associate of Science - Associate of Science in Health
Associate of Applied Science - General Studies
BLS, CNA and CPR - Nurse Aide
Skills
Threat assessment
System monitoring
Security measure implementation
Premises security
Security patrols
Security surveillance
Security inspections
Video monitoring
Physical security
Incident reporting
Asset recovery
Evidence collection
CCTV operation
Surveillance
Protection strategies
Investigations
Conflict resolution
Asset protection
Client surveillance
Detail orientation
Video surveillance
Accomplishments
Amazon De-escalation and Engaging Site Partners
Amazon Lost and Found Policies
Amazon Security Awareness Key Management/ Inventory and Equipment Policies
Certification
- CPR, 2024
- BLS (Basic Life Support)
- Nurse Aide, 2009/2023
De-escalation and Engaging Site Partners Lost and Found Policies Amazon Security Awareness Key Man
company required course
Timeline
Asset Protection Investigator
Walmart
01.2026 - CurrentRead More
Security
Allied Universal Security
09.2024 - 01.2026Read More
Certified Nursing Asst.
Medical City Dallas
10.2023 - 08.2024Read More
Caregiver
Private Nursing Assistant
06.2020 - 10.2023Read More
Medical Assistant
Carefirst Primary and Wellness
10.2018 - 07.2020Read More
Medical Asst.
Texas Neurology Institute
03.2018 - 10.2018Read More
Certified Nursing Asst.
Medical City Dallas
10.2016 - 03.2018Read More
Hearts in Training Nursing School
BLS, CNA and CPR from Nurse Aide
Read More
Franklin D. Roosevelt High School
Associate of Applied Science from General Studies
Read More
University of Phoenix Online
Associate of Science from Associate of Science in Health
Read More
Springpack Health Academy
CNA from certifcate Nurse aide
Read More