Regina Locke
Tyler,Texas
Summary
At West Vision Care, I excelled as a Manager, leveraging team leadership and time management skills to enhance customer satisfaction and streamline operations. I adeptly managed employee scheduling, frame buying, and insurance claims, significantly improving service delivery and workplace efficiency. My proactive approach to resolving disputes and ensuring a professional environment underscores my commitment to excellence.
Overview
10
10
years of professional experience
Work History
Manager
West Vision Care
04.2016 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Was responsible for all frame buying.
- Ensured office supplies were ordered in a timely manner.
- Paid all office bills.
- Was responsible for timely manner of filing insurance claims.
- Responsible for scheduling of employees.
- Responsible for scheduling frame representatives.
Receptionist/Scheduler
West Vision Care
02.2015 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Applied Science - Business Administration
Kilgore College
Kilgore, TX05-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
I was chosen to be an optician led webinar about the Neurolens. How to position the Neurolens confidently and easily to patients. I was one of 3 chosen to do this. It was a zoom meeting all across the United States and Canada. I did this three times. I loved explaining the benefits of the Neurolens and the success stories of the patients that had gotten the lenses.
Timeline
Manager
West Vision Care
04.2016 - 01.2025
Receptionist/Scheduler
West Vision Care
02.2015 - 04.2016
Associate of Applied Science - Business Administration
Kilgore College
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