REGINA MALCOM

• Achieved high levels of guest satisfaction by streamlining check-in and check-out procedures. Improved response times on multiple phone lines, resulting in effective resolution of customer inquiries. Contributed to a positive guest experience through dedicated service and support.
• Facilitated communication by responding to questions about daycare, boarding, grooming services, and the availability of certified training courses in both online and in-person settings.
• Coordinated all aspects of facility opening and closing to uphold compliance with safety standards.
• Achieved accurate financial reporting through diligent processing of nightly deposits. Enhanced transaction tracking efficiency, contributing to overall financial integrity. Improved reconciliation processes, minimizing discrepancies and ensuring reliable financial data.

Maintained organized schedules and booking records for daycare, boarding, training, and grooming services through Kennel Booker and Google Docs.

Implemented and maintained a cleaning schedule, ensuring kennel technicians performed daily, every other day, and monthly deep cleans effectively.

Achieved optimal dog socialization by effectively coordinating daycare play group placements. Maintained high standards of cleanliness in kennels and runs, ensuring fresh water was consistently available.

Coordinated care activities for dogs and cats, ensuring timely feeding, hydration, and medication dispensing by kennel staff.

• Oversaw account map updates and data entry processes to enhance operational accuracy. Collaborated with team members to optimize the use of ClearPlan software. Facilitated training sessions to improve data management skills across the team.
• Oversaw data entry and processing operations for software systems. Managed camera car operations along mapped routes to facilitate scanning. Evaluated business and residential properties for potential repossession opportunities.
• Oversaw client account management and information updates to ensure data integrity. Coordinated recovery scheduling to optimize client engagement. Facilitated effective communication strategies to strengthen client relationships.

• Operated multi-line phone system to manage incoming and outgoing communications efficiently.
• Evaluated and analyzed loan applications to determine approval or denial outcomes.
• Executed account creation and application processing within Vanguard system.
• Evaluated and renewed customer loan applications to ensure compliance with financial regulations.
• Executed solicitation strategies through phone and in-person interactions.

• Streamlined inventory management processes by generating detailed spreadsheets for monitoring inbound and outbound stock movements.
• Increased inventory accuracy by meticulously verifying shipping lists. Enhanced tracking efficiency through precise assignment of inventory numbers. Improved storage organization by effectively managing holding locations.
• Produced visually appealing and informative sales listings with precise descriptions and pricing for eBay and company website.
• Selected and packed sale items, preparing them for efficient shipping.
• Achieved timely shipment processing by developing accurate packing labels and measuring dimensions and weights. Optimized logistics through effective coordination of drop-offs and pickups. Enhanced customer experience by providing prompt tracking information for all shipments.
• Managed logistics for customer pickups and shipping by contacting clients after monthly auction events.
• Provided support to customers by clarifying pricing details and merchandise functionalities.
• Facilitated call routing through multi-line phone system, enhancing responsiveness to inquiries.

• Delivered exceptional customer service through phone and in-person interactions.
• Oversaw daily entry of impound tickets into Towbook, ensuring accurate corrections and pricing.
• Processed and recorded customer payments efficiently.
• Assisted in verifying ownership of abandoned vehicles with sheriff's offices. Created and dispatched certified letters to notify vehicle owners. Filed T-22 forms to initiate abandonment holds.
• Executed filing of court orders with magistrate court to ensure compliance with legal protocols.
• Scheduled auctions and assisted auctioneer in executing sales. Placed advertisements in newspapers to promote events. Prepared titles and collected payments from participants.

• Managed daily opening and closing activities to ensure smooth facility operations.
• Oversaw multi-line phone operations, facilitating effective communication between clients and team members. Coordinated call routing to ensure timely responses and support for inquiries.
• Provided exceptional customer service through welcoming greetings and personalized assistance.
• Oversaw membership operations for gym and diverse sports programs. Coordinated with staff to optimize member experiences and participation in fitness initiatives. Developed strategies to increase member retention and satisfaction through targeted sports offerings.
• Oversaw payment collection processes and managed cash drawer operations. Coordinated nightly deposit activities to ensure financial integrity.
• Managed event coordination to ensure seamless execution of functions.

• Facilitated communication with insurance companies to gather and input essential information for claim establishment and correction.
• Entered data accurately to support initial loss reporting processes. Assisted in organizing and maintaining records for efficient retrieval. Collaborated with team members to ensure timely completion of tasks.
• Assisted in processing claims adjustments and payments. Supported team members in resolving discrepancies in claims. Contributed to maintaining accurate financial records.