Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Regina Martino

Ridgewood,NJ

Summary

Highly motivated and results-driven professional with a proven track record in finance and real estate. Seeking to leverage my strong customer service skills to contribute effectively to any organization, with a strong background in team management. I am eager to collaborate with a dynamic team to achieve shared goals and drive success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Principal Agent

Redfin
10.2021 - Current
  • Demonstrate proper phone etiquette/emails, schedule appointments, draft home offers for buyers, and educate buyers on all aspects of the housing market.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Cultivate an excellent rapport and trust factor with clients to facilitate long-term relationships, referrals and repeat business.
  • Established and maintained a positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Team Manager

Redfin
10.2021 - 07.2023
  • Direct Manager for 3 Lead Agent Teams with sales volume in excess of 200mil.
  • Responsible for coaching and development of all Lead Agents.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coordinate all service region sponsorships and volunteer opportunities.
  • Hosting weekly team meetings on various topics to aide in increased sales.
  • Participate in leadership meetings to increase market share and sales volume.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Coordinated participation in industry events, raising brand awareness and generating new business prospects.
  • Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.

Licensed Realtor

Christie's International Real Estate
06.2017 - 10.2021
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

Support Staff Manager

Four Points Capital
04.2012 - 06.2017


  • Conducted in-depth business development research and compiled results for review by the financial team.
  • Successfully oversaw license renewal for financial Advisors.
  • Maintained all client books and trade records.
  • Assisted in developing presentations and scheduled all executive level meetings and travel.
  • Streamlined team operations for efficient client management and improved relationships.
  • Promoted a collaborative work environment that fostered open communication, knowledge sharing, and mutual support among team members.
  • Managed compliance requirements, ensuring adherence to industry regulations and internal policies.
  • Improved client retention rates through proactive communication and consistent delivery of exceptional service.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Education

License - NJ Real Estate

Gold Star Real Estate School

Ann Anderson School Of Interior Redesign

Skills

  • Technical knowledge
  • Relationship Management
  • Industry Expertise
  • Problem-Solving
  • Attention to Detail
  • Adaptability and Flexibility

Affiliations

  • NAR - National Association Of Realtors
  • Greater Bergen Association Of Realtors
  • New Jersey MLS
  • Garden State MLS

Certification

  • Licensed Realtor 6/2010-Current
  • Certified Home Stager 4/2012-Current

Timeline

Principal Agent

Redfin
10.2021 - Current

Team Manager

Redfin
10.2021 - 07.2023

Licensed Realtor

Christie's International Real Estate
06.2017 - 10.2021

Support Staff Manager

Four Points Capital
04.2012 - 06.2017

License - NJ Real Estate

Gold Star Real Estate School

Ann Anderson School Of Interior Redesign

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Regina Martino