Regina McCullough
Washington,DC
Summary
Proven Security Officer and patient liaison with a track record of enhancing customer experiences at Allied Universal Security Services and The Virginia hospital center. Excels in conflict resolution and superior customer service, demonstrating exceptional communication and multitasking abilities. Achieved significant improvements in safety protocols and customer satisfaction, showcasing a commitment to excellence and detail orientation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2022 - Current
- Greeted guests professionally and courteously
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Submitted daily written reports of what was observed at the end of every shift.
CT Tech Aide
Virginia Hospital Center
12.2017 - 12.2021
- Organized and maintained flow of the radiology department to expedite patient care.
- Worked closely with Physicians and nurses through written and oral reports.
- Anticipated the needs of the department by ordering and restocking supplies.
- Answered on average 80 phone calls per day maintaining communication with hospital staff and addressing individual patient concerns.
- Served as a patient advocate by providing support and information to patients families and caregivers regarding the status of care.
Education
High School Diploma -
George C Marshall
Falls Church, VA06.2014
Skills
- Report Writing
- Detail Oriented
- Superior customer service
- Relationship building and management
- Conflict resolution techniques
- Exceptional customer service
- Service prioritization
- Supply Restocking
- Multitasking Abilities
- Excellent Communication
Certification
Google IT Support Specialization
- Coursera-11/2022
Timeline
Security Officer
Allied Universal Security Services
10.2022 - Current
CT Tech Aide
Virginia Hospital Center
12.2017 - 12.2021
High School Diploma -
George C Marshall
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