Regina McMillian
Winston-Salem,NC
Summary
Skilled pharmacy technician professional with experience in retail and long-term care pharmacy settings. Skills includes managing medication inventory, providing excellent customer service, and assisting pharmacists with prescription fulfillment. I bring strong communication skills, knowledge of pharmacy law and practices, with the ability to manage multiple tasks simultaneously. Previous roles include commitment to patient care, efficiency and improvement in workflow management, and developing relationships with healthcare providers to provide optimum patient care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Lewisville Drug
Lewisville, NC
02.2025 - Current
- Executes data entry for patient profiles, billing details, and prescription orders into pharmacy software.
- Collaborates with healthcare professionals to enhance patient care outcomes.
- Ensures compliance with federal, state, and local regulations governing pharmacy operations.
- Delivers exceptional customer service by addressing patient inquiries with empathy.
- Assists in medication therapy management under pharmacist supervision.
- Promotes and assists customers in medication synchronization program for improved adherence.
- Coordinates with healthcare providers to clarify prescriptions and resolve discrepancies.
- Prepares synchronized medication regimens for eligible customers in the Long-Term Care at Home program.
- Contact: Keith Vance, RPh 336-946-0220
CPhT-Lead Pharmacy Technician
Holladay Healthcare/McNeill's Long-term Care Pharmacy
Winston-Salem, NC
03.2009 - Current
- Data entry specialist processing orders and refills for long-term care and assisted living residents.
- Process and bill automated dispensing machine doses.
- Implemented workflow improvements and trained new hires to enhance productivity.
- Directed daily workload management and assisted IT with software updates.
- Collaborated with nursing staff, administrators, and consulting pharmacists to improve medication compliance.
- Prepared, updated, and printed monthly Medical Administration Records for facility documentation purposes.
- Utilized strong computer skills in QS1, DocuTrack, Matrix, QuickMar, Accuflo, Framework, ECM, Point Click Care, and Microsoft applications
- Assisted with eMAR startup and integration to streamline operations.
- 40 hours per work week for 11 years, now part time with 15 hours per week
- Contact: Denise Newsome, RPh 336-760-3446
CPhT
Healthwise Pharmacy/VitalCare of Greenville
Greenville, NC
08.2020 - 02.2025
- Executed data entry by receiving, entering, and processing orders and refills in retail setting.
- Coordinated with physicians and patients for monthly blister packing to enhance medication compliance.
- Calculated doses and formulations for IVs, prescriptions, and compounds with precision.
- Prepared ingredients and processed various prescriptions for compounding efficiently.
- Implemented workflow improvements, trained new hires, and managed inventory control and returns.
- Specialized in acute and specialty IV intake for Vital Care infusion therapy.
- Communicated with physicians, case managers, and home health agencies to schedule nursing for home infusion.
- Processed billing for acute and specialty IV referrals using QuickBooks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams in other departments of the pharmacy to achieve patient goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- 40 hours per work week
- Contact: Amanda Moore, RPh 252-752-0338
CPhT-Lead Pharmacy Technician
CVS/Pharmacy
King, NC
08.1999 - 03.2009
- Data entry specialist for new orders and refills in a retail pharmacy environment.
- Calculated doses and formulations for prescriptions with high precision and accuracy.
- Managed inventory control and processed returns efficiently.
- Communicated with physicians and insurance companies to facilitate prior authorizations.
- Trained new hires on workflows and operational procedures.
- Scheduled and managed technician shifts to optimize productivity.
- Implemented streamlined workflows to enhance overall operational efficiency.
- 40 hours per work week
- Contact: Leann Gibson-Griffin, RPh 336-978-4491
Education
Associates of Science - Information Systems Technology
Surry Community College
Dobson, NC01.2001
High School -
South Stokes High School
Walnut Cove, NC01.1999
Skills
- Excellent customer service
- Knowledgeable in pharmacy practices and procedures
- Pharmacy law compliant
- Long-term care pharmacy experience
- Retail pharmacy experience
- Compound pharmacy experience
- IV infusion therapy experience
- Up-to-date certification
- Quick learner
- Proficient data entry specialist
- Natural leader
- Strong work ethic
- Attention to detail
- Attention to workflow improvement
Certification
Certified Pharmacy Technician, 03/2002 - Present
Languages
Spanish, Limited Working Proficiency
Accomplishments
- Soldier and Family Readiness Group leader for the 424th Transportation Company Army Reserve Unit 01/2015-02/2021. I worked with the SFRG Liason and the Commander to plan Family Day events, Operation Homefront donation distribution, collaborated with the community for support and donations and fundraisers for activities to support Soldiers and their families. I coordinated SFRG newsletters and recuited other volunteers for family support activities.
Timeline
Pharmacy Technician
Lewisville Drug
02.2025 - Current
CPhT
Healthwise Pharmacy/VitalCare of Greenville
08.2020 - 02.2025
CPhT-Lead Pharmacy Technician
Holladay Healthcare/McNeill's Long-term Care Pharmacy
03.2009 - Current
CPhT-Lead Pharmacy Technician
CVS/Pharmacy
08.1999 - 03.2009
Associates of Science - Information Systems Technology
Surry Community College
High School -
South Stokes High School
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