Colleen Straker

• Managed medication dispensing for inpatient units, ensuring accuracy and compliance with protocols.
• Collaborated with healthcare teams to optimize pharmaceutical care and patient outcomes.
• Mentored junior technicians on best practices in medication preparation and safety standards.
• Conducted inventory management to maintain optimal stock levels of medications and supplies.
• Monitored medication storage conditions, adhering to safety regulations and guidelines.
• Increased patient safety through proper labeling, packaging, and storage of medications.
• Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
• Implemented process improvements that enhanced compounding efficiency and reduced waste.
• Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
• Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
• Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
• Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
• Ensured proper labeling on all compounded products with essential information such as drug name, strength, instructions, and expiration date.
• Maintained sterile environment, adhering to strict safety protocols and preventing contamination.

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• Processed and filled prescriptions accurately, adhering to all regulatory guidelines.
• Assisted pharmacists in medication management and patient consultations.
• Maintained inventory levels, ensuring stock availability of medications and supplies.
• Trained junior pharmacy technicians on operational procedures and best practices.
• Managed customer inquiries, providing exceptional service and support to patients.
• Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
• Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
• Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
• Continuously updated professional knowledge by participating in relevant training courses, workshops, or seminars to remain current on industry trends and best practices.
• Promoted customer loyalty by addressing concerns promptly and offering knowledgeable advice on over-the-counter products when appropriate.
• Entered and processed patients' prescriptions into internal system.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.

• Prepared intravenous solutions, admixtures and other solutions using aseptic techniques. In a vertical LAWFs
• Batch large quantity of drips through Pharmacy Keeper. As well as snap IVPB Doxycycline, Unasyn, Cefepime, Vancomycin, Azithromycin and many more
• Made pediatric syringes, Fentanyl drips, TPNs, Epidurals, Remdesivir drips and many more
• End of day sanitization of pharmacy controlled environments and properly stock room for next compounding day.
• Order supplies for pharmacy from our supplier
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Counted, measured and compounded medications following standard procedures.
• Counted and labeled prescriptions with correct item and quantity.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Use and stock Omnicell with narcotic and non-narcotic drugs as well as resolve any discrepancies.
• Able to operate Euclid software to Cadet Unit Dose packaging machine.
• Able to navigate program Pharmacy Keeper
• Answer multiple phone calls with excellent telephone etiquette
• Comply with HIPPA regulations
• Up to date with Critical Point and all my competency

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Stocked, labeled and inventoried medication to keep accurate records.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Reviewed and verified customer information and insurance provider information.
• Collected co-payments or full payments from customers.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Counted, measured and compounded medications following standard procedures.
• Reconstituted oral liquids
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies.

• Pharmacy Technician at Naval Medical Center San Diego
• Process prescriptions from inside providers
• Process prescriptions from civilian providers
• Make sure prescriptions are written correctly and safe for patients
• Alert Pharmacist of any server interactions, contraindications, allergies, pregnancy.
• Fill narcotics, and make sure paper trial is filled out with 100% accuracy, as well as counting of narcotic before and after shift
• Experience with Script Pro
• Manually fill prescriptions, double count, and double check directions before handing it off to Pharmacist
• Help with Q-flow
• Exceptional patient care
• Appropriately resolve customer complaints
• Excellent telephone etiquette

Pharmacy technician working in the Prior Authorization unit with the Customer Service department, using established criteria and guidelines. The pharmacy technician receives and process prior authorization request made by providers and members, for medication not inherently covered on a members prescription drug plan. Answer prior authorization inquiry calls as well as research and resolve formulary and benefit issues using the appropriate reference material.

• Resolve issues and complaints in a timely manner
• Perform other duties as assigned by management
• Handled inbound phone requests and gathered members data to provide information for pharmacist consultations
• Data entry as needed
• Frequent speaking, listening, using headset, sitting, use of hands, fingers across keyboard of mouse, handling other object, long periods working at a computer.

• Properly filled and dispensed prescriptions daily
• Effectively resolved insurance rejections and other billing issues
• Managed drug and supple inventories
• Assisted other pharmacy staff with drug inventory, purchasing, an receiving.
• Conducted routine inspections of medication storage location
• Regularly stocked shelves, rotated stock and checked for expired medication
• Worked with Script Pro
• Answered high volume of phone calls
• Reconstituted oral liquids
• Cleaned and organized the store, including the checkout desk and displays

• Prepared clothing for cleaning
• Data entry
• Tagged clothing for identification
• Prepare clean clothing for customer
• Keep store cleaned
• Handled money
• Inventory
• Put away inventory
• Opening and closing reports