Regina M. Dravis
Washington,Il.
Summary
Obtain a position with a respected, stable company where I can utilize my outstanding people skills and hard work ethic to interact with and have a positive impact on other people lives.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Deiters Funeral Home & Crematory
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Customer Service/pack and pull orders
Apricot Lane Warehouse
03.2020 - Current
- Role priorities include answering phone and solving customer issues, processing returns, issuing online credit/refund
- Pulling and packing orders
Cashier/Food Preparation
Michael's Italian Feast
11.2017 - Current
- Role priorities include taking orders quickly with a strong emphasis on customer service and helping to prepare the food for customers when not needed at the register
- Provide quick and friendly service to the customer
- Maintain drawer count when owner is not present to do it
- Balance time to be on register while also taking phone orders
- Take large catering orders via phone
- Maintain clean and presentable workspace for the customers who come in
Manager
The Blend (Express)
09.2014 - 08.2017
- Ensure customers had a great experience whenever they came through our coffee shop
- Always greet customers with welcoming smile and friendly service
- Maintain daily drawer counts to keep them balanced
- Restock product whenever we were low and keep appropriate inventory levels on hand
- Learn & remember how to make all drink combinations to order
- Help train the baristas to make all drinks to order
- Manage the baristas who reported to me
- Address any complaints that we received to rectify situations with the customer
HomeMaker
08.2001 - 09.2014
- Toughest position I have held
Bank Teller
Heartland Bank & Trust
09.1998 - 08.2001
- Provide fast and friendly service to all customers
- Handle day-to-day customer transactions
- Make sure drawer is balanced when arriving and leaving
- Discern suspicious activity on premises
- (I once prevented a client trying to forge a check)
Education
Graduate -
Washington Community High School
01.1996
Skills
- Excellent customer service skills
- Quick & efficient worker
- Reliable
- Trustworthy
Activities
- Spending time with my husband and four children
- Exercising
- Coffee and fellowship with friends
References
- Stehpanie Deiter, Owner of Deiters Funeral Home & Crematory, 2075 Washington Rd., Washington, Illinois, (309)-745-5999
- Joanne Merchenthaler, Retired Head Teller @ Heartland Bank. Was my direct supervisor., 309263-0478
- Rhonda Kurtz, Tae Kwon Do Instructor @ Kurtz's Academy - long time personal friend, 601 Ten Mile Creek Rd., Germantown, IL, 61548, (309)-370-1723
Timeline
Administrative Assistant
Deiters Funeral Home & Crematory
10.2022 - Current
Customer Service/pack and pull orders
Apricot Lane Warehouse
03.2020 - Current
Cashier/Food Preparation
Michael's Italian Feast
11.2017 - Current
Manager
The Blend (Express)
09.2014 - 08.2017
HomeMaker
08.2001 - 09.2014
Bank Teller
Heartland Bank & Trust
09.1998 - 08.2001
Graduate -
Washington Community High School
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