Regina Miller
Beaumont,TX
Summary
Accomplished Executive Office Manager with a proven track record at B&B Ice, enhancing executive productivity and employee retention through effective communication and problem-solving. Skilled in Office Administration and Human Resources Management, adept at maintaining professionalism under pressure. Demonstrates exceptional organizational leadership and customer service, ensuring data privacy compliance and fostering a positive company culture.
Overview
19
19
years of professional experience
Work History
Executive Office Manager
B&B Ice
Port Arthur, TX
08.2011 - Current
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Managed phone calls, emails, letters and packages.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Used Excel and PowerPoint to prepare presentations, proposals and reports.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote company culture.
- Managed high-stress customer situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Office Administrative Assistant
Beaumont Medical Center
Beaumont, TX
03.2009 - 02.2011
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
Liaison Coordinator
Christus St. Elizabeth Hospital
Beaumont, TX
07.2005 - 07.2006
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Associate of Arts - Business Administration
Lamar Institute of Technology
Beaumont12.2021
Skills
- Organizational Leadership
- Human Resources Management
- Customer Service
- Office Administration
Timeline
Executive Office Manager
B&B Ice
08.2011 - Current
Office Administrative Assistant
Beaumont Medical Center
03.2009 - 02.2011
Liaison Coordinator
Christus St. Elizabeth Hospital
07.2005 - 07.2006
Associate of Arts - Business Administration
Lamar Institute of Technology