Regina Panganiban
Garland,Texas
Summary
Gained extensive experience in customer-focused environment, building transferable skills in team leadership and customer relationship management. Developed deep understanding of effective communication and problem-solving techniques. Looking to transition into new field, leveraging these skills to drive success in diverse environments.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Burlington
03.2024 - 12.2024
- Greet customers when entering or leaving the store.
- Manage transactions with customers using cash registers.
- Collect payments whether in cash or credit.
- Resolve customer complaints, guide them and provide relevant information.
- Maintain clean and tidy checkout areas.
Front End Supervisor
Ross Dress for less
06.2022 - 05.2023
- Supervised a team of 10 front end associates, ensuring efficient and smooth operations of the checkout process.
- Trained new employees on company policies, procedures, and customer service standards.
- Improved customer satisfaction by implementing strategies to reduce waiting time at the checkout lines.
Sales Associate
Forever 21
08.2018 - 10.2018
- Proactively engaged with customers to generate leads, build relationships, and drive sales revenue.
- Utilized strong product knowledge to answer customer inquiries and offer personalized recommendations, resulting in customer satisfaction and increased sales.
- Restocked shelves, prepared for sales, and organized sales floor.
- Kept up to date on fashions and upcoming trends.
- Guide customers on purchases based on interests, promotions and other sales.
Education
Associate Degree - Tourism and Travel Management
Guam Community College At Mangilao
05.2023
High school Diploma -
Tiyan High School at Barrigada
05.2019
Skills
- Detailed Oriented
- Bilingual
- Tech Savvy
- Customer Service
- Payment processing
- Cash handling
Timeline
Customer Service Lead
Burlington
03.2024 - 12.2024
Front End Supervisor
Ross Dress for less
06.2022 - 05.2023
Sales Associate
Forever 21
08.2018 - 10.2018
Associate Degree - Tourism and Travel Management
Guam Community College At Mangilao
High school Diploma -
Tiyan High School at Barrigada
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