Summary
Overview
Work History
Education
Skills
Timeline
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Regina Powers

Davenport,IA

Summary

Dynamic professional with a proven track record at Metronet, excelling in customer service and sales management. Recognized for enhancing customer satisfaction and achieving sales goals through strong multitasking and effective team leadership. Highly reliable and patient, with a commitment to fostering positive relationships and driving operational efficiency.

Overview

8
8
years of professional experience

Work History

Bartender

The Meat Market
02.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Sales Agent Manager

Metronet
08.2021 - Current
  • Enhanced customer satisfaction through consistent monitoring of sales agent interactions and providing constructive feedback.
  • Analyzed market trends to identify new sales opportunities and develop targeted marketing campaigns.
  • Led regular team meetings to review progress toward goals, share best practices, and address any challenges or obstacles faced by Sales Agents.
  • Mentored new Sales Agents, providing guidance and support to help them reach their full potential.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Pharmacy Technician

Main At Locust Pharmacy Clinic And Medical Supplies
07.2019 - 06.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Optician

Walmart
09.2018 - 11.2019
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Performed basic vision testing for new patients.

Transcriptionist

PSS
03.2017 - 11.2018
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Used headsets and transcribing software to take dictation of medical documents.
  • Improved overall workflow efficiency through implementing time-saving strategies such as keyboard shortcuts and customized autocorrect settings.
  • Earned recognition for outstanding performance within the team, contributing to positive work environment and enhanced team morale.

Education

Scott Community College
Davenport, IA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Patience and tolerance

Timeline

Bartender

The Meat Market
02.2025 - Current

Sales Agent Manager

Metronet
08.2021 - Current

Pharmacy Technician

Main At Locust Pharmacy Clinic And Medical Supplies
07.2019 - 06.2020

Optician

Walmart
09.2018 - 11.2019

Transcriptionist

PSS
03.2017 - 11.2018

Scott Community College

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Regina Powers