Accomplished Project Manager with over 15 years of experience in leading multi-functional teams and conducting business analysis across diverse projects.
Hi, I’m
Regina Rachal
Phoenix,AZ
Summary
Overview
14
years of professional experience
5
Certifications
2
Associates Degrees
Work History
KNOWiNK
Senior Project Manager
02.2023 - Current
Job overview
- Develop and initiate projects, manage costs and monitor performance
- Lead project initiation and development, oversee cost management and performance tracking
- Adapt and refine project plans to align with evolving organizational objectives
- Cultivate strong relationships with clients and vendors to foster collaboration and ensure project success
- Define strategic vision and direction to maximize business value from each project
- Develop and distribute system documentation, training materials, and reference guides for project teams and clients
- Maintain a comprehensive backlog of activities, processes, workflows, and key stakeholders, including external vendors
- Identify training needs and provide career coaching to support employee development and growth
- Collaborate with cross-functional teams, including software developers, QA, and other stakeholders, to ensure project requirements were met
- Tools Used: Microsoft Office Suite, MS Project, Azure DevOps, SharePoint, Smartsheet
Runbeck Election Services
Project Manager, Software Development
09.2021 - 02.2023
Job overview
- Developed detailed project plans to monitor and track progress, ensuring timely delivery of milestones
- Guided teams in implementing productivity strategies, updating policies, and creating performance improvement plans to meet ambitious goals
- Collaborated with stakeholders to define and document clear business and functional requirements for each project
- Delegated tasks to junior staff based on their individual strengths, skill sets, and experience
- Adapted to project changes throughout the product lifecycle, ensuring alignment with business objectives and larger strategic initiatives
- Managed a comprehensive backlog of activities, processes, workflows, and interactions with teams, stakeholders, and external consultants
- Organized and led planning sessions with key stakeholders to outline goals, risks, and issues, ensuring effective process and project execution
- Contributed to defining project scope and objectives, engaging all relevant stakeholders to ensure technical feasibility
- Tools Used: Microsoft Office Suite, SharePoint, Salesforce, Smartsheet, Avanti, Tharstern
Runbeck Election Services
Program Director, Client Services
12.2020 - 09.2021
Job overview
- Developed and executed strategic plans for programs from inception to completion, including defining processes, tracking deadlines, and reporting on milestones
- Standardized and facilitated both ongoing and new training initiatives for departmental and cross-departmental processes
- Successfully led the implementation of a company-wide Management Information System as the sole Project Manager, achieving a 10% increase in employee system usage
- Provided strategic direction and strong leadership in overseeing company programs and initiatives
- Managed scope, cost adjustments, and applied effective change management processes to ensure projects remained on track and aligned with goals
- Developed comprehensive action plans for executing company programs and projects from start to finish
- Defined project vision and strategy to deliver the highest business value
- Designed and optimized work systems and processes to enhance internal and external productivity
Runbeck Election Services
Client Services Manager
04.2014 - 12.2020
Job overview
- Designed and implemented standard operating procedures across multiple departments to optimize efficiency
- Developed and streamlined processes to ensure consistent, on-time delivery of customer commitments as outlined in contracts
- Maintained strong client relationships for over seven years, achieving an average customer satisfaction score of 97%
- Mentored and supported a team of 15+ employees, enhancing skills, boosting performance, and improving team morale
- Led continuous process improvements through business process re-engineering, strategic planning, and clear communication of objectives
- Collaborated with internal and external stakeholders to define and document business and functional requirements for projects
- Provided leadership in prioritizing and distributing workload assignments to ensure deadlines and deliverables were met
- Effectively communicated project details and requirements while identifying and implementing opportunities for process improvement
- Served as the subject matter expert (SME) for project applications and business processes, providing guidance and expertise
US Foodservice
Data Analyst
05.2011 - 03.2014
Job overview
- Launched creative data analytic approaches that led to actionable outcomes by defining and calculating metrics to be analyzed
- Identified and documented detailed business rules and use cases based on requirements analysis
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Streamlined internal approval process for transactions by standardizing approval forms, decreasing approval time by 6 hours
- Trained and worked with new analysts in ensuring processes are understood and assisted in conducting day to day data analysis requests
- Monitored and controlled data upload, checking for successful data import and quality
Education
Mesa Community CollegeMesa, AZ
Associate of Applied Science from General Business
01.2022
University Overview
Mesa Community CollegeMesa, AZ
Associate of Applied Science from Business Administration and Management
01.2019
University Overview
Skills
- Project Planning
- Software Development Familiarity
- Cross-functional communication
- Risk Assessment
- Negotiation
- Collaboration
- Training
- Decision Making
- Communication
- Effective leader
Accomplishments
Accomplishments
- Collaborated with team of 15 in the development and implantation of Nevada VREMS Project.
- Achieved multi-project tracking by introducing Smartsheet for project tasks.
- Resolved product issue through regression testing.
- Supervised team of 5 Project Managers, 2 Technical Writers, and 3 SME/Trainers.
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Certified Product Owner (CPO) - Scrum Alliance.
- Certificate of Agile Hybrid Project Pro - PMI
- CCL Project Management - Mesa Community College.
- CCL Small Business Management Levels 1 & 2 - Mesa Community College.
Timeline
Senior Project Manager
KNOWiNK
02.2023 - Current
Project Manager, Software Development
Runbeck Election Services
09.2021 - 02.2023
Program Director, Client Services
Runbeck Election Services
12.2020 - 09.2021
Client Services Manager
Runbeck Election Services
04.2014 - 12.2020
Data Analyst
US Foodservice
05.2011 - 03.2014
Mesa Community College
Associate of Applied Science from General Business
Mesa Community College
Associate of Applied Science from Business Administration and Management