Regina Ramirez
Fairview,OR
Summary
Compassionate Community Health Navigator with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Overnight Team Lead
Sunstone Way
Portland, OR
06.2022 - Current
- Conducted regular evaluations of facility conditions, addressing any maintenance needs promptly.
- Boosted staff morale by fostering an inclusive working environment that promoted collaboration between employees from diverse backgrounds.
- Provided crisis intervention support to clients experiencing emotional or psychological distress, connecting them with appropriate resources as needed.
- Provided leadership, guidance and support to staff members.
Community Health Navigator
SE Works
Portland, OR
10.2022 - 10.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Researched best practices and developed strategies to improve program outcomes.
Home Care Worker
Aging And Disability Services
Portland, OR
08.2020 - 02.2023
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted disabled clients to support independence and well-being.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Developed rapport to create safe and trusting environment for care.
Case Manager
AllGood NW
Portland, OR
10.2021 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed partnerships with community organizations to expand services and referrals.
- Maintained detailed records of participant progress, documentation of services and case notes.
- Managed caseload to satisfy multiple participants with diverse needs.
Education
No Degree - Psychology
Portland Community College
Portland, ORSkills
- Time Prioritization
- Customer Experience
- Home Healthcare
- Client Relationships
- Resource Coordination
- Critical Thinking
- Service Referrals
- Customer Needs Assessments
- Complex Problem-Solving
- Case Planning and Management
Languages
Spanish
Native or Bilingual
Certification
QMHA-R
Timeline
Community Health Navigator
SE Works
10.2022 - 10.2023
Overnight Team Lead
Sunstone Way
06.2022 - Current
Case Manager
AllGood NW
10.2021 - 10.2022
Home Care Worker
Aging And Disability Services
08.2020 - 02.2023
No Degree - Psychology
Portland Community College