Regina Reed
Fort Wayne,IN
Summary
A focused supply chain manager with proven ability to coordinate and manage procurement of goods and materials as seen with 5 years of proven experience. Skilled in inventory management, purchase orders, and overall supply chain management. Demonstrated success in developing strategies to improve organizational efficiency and ensuring compliance with all regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Active Secret Security Clearance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Material Management Specialist
Air National Guard
03.2018 - Current
- Coordinated with maintenance activities to meet mission needs
- Directed activities involved in developing, operating, and implementing logistics systems
- Managed tracking and ordering of parts and other equipment
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Customer Solutions Specialist
PartsTown
06.2023 - Current
- Processed returns, identified part numbers, and aided in order entry
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Effectively collaborated with customers, manufacturers, and internal departments
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Medical Assistant
Scripps Health
12.2022 - 04.2023
- Recorded as well as measured vital signs, symptoms, and other patient data
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Customer Service Representative
Arise Virtual Solutions
07.2021 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
ABA Behavioral Therapist
InSTEPPS
07.2022 - 12.2022
- Worked 1:1 with clients using NDBI/PRT Strategies
- Completed data collection and in-service notes to support medical documentation
- Implemented behavior strategies as developed with the Board Certified Behavior Analyst
Education
Bachelor of Science - Psychology, Criminal Justice
Indiana University
Richmond, IN05.2024
Material Management Apprentice Course -
Lackland AFB Tech School
San Antonio, TX12.2018
Skills
- Customer Service
- Procurement
- Accountability
- Supply Chain Management
- Organization
- Consultative Support
- Report Analysis
- Solution Planning
- Punctual and Dependable
- Source Materials
Certification
American Heart Association BLS Provider Certified (11/02/2022)
Behavior Analyst Certification Board Registered Behavioral Therapist (10/17/2022)
Air National Guard Forklift Certified (06/12/2022)
American Red Cross First aid/CPR/AED Certified (03/16/2022)
American Crisis Prevention and Management Association CPI Certified (08/13/2021)
Professional Association for Customer Engagement Customer Service Certified (01/02/2021)
Timeline
Customer Solutions Specialist
PartsTown
06.2023 - Current
Medical Assistant
Scripps Health
12.2022 - 04.2023
ABA Behavioral Therapist
InSTEPPS
07.2022 - 12.2022
Customer Service Representative
Arise Virtual Solutions
07.2021 - 04.2023
Material Management Specialist
Air National Guard
03.2018 - Current
Bachelor of Science - Psychology, Criminal Justice
Indiana University
Material Management Apprentice Course -
Lackland AFB Tech School