Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Rios

Woonsocket,RI

Summary

Experienced Front Office Manager with a focus on delivering exceptional guest experiences, leading front desk teams, and optimizing hotel operations.

Overview

4
4
years of professional experience

Work History

Assistant Front Office Manager

Twin River Casino
09.2023 - 06.2025
  • Ensure high standards of guest service are maintained and address any guest inquiries or concerns
  • Overseeing the daily operations of the front desk, ensuring smooth check-in and check-out processes, and managing reservations.
  • Ensuring the front office area is clean, organized, and well-stocked
  • Oversaw front desk operations, guest services, and concierge
  • Led a team of front desk associates, providing training and performance feedback
  • Managed guest relations, resolving issues to ensure high satisfaction
  • Coordinated with other departments for seamless hotel operations

Housekeeping Manager

Hampton Inn & Suites by Hilton
01.2021 - 12.2023
  • Manage the housekeeping staff, delegating tasks, and ensuring efficient workflow
  • Enforce all existing and new policies and procedures with the housekeeping and laundry staff
  • Prepare and post the housekeeping and laundry staff work schedules in a timely fashion.
  • Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy
  • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
  • Inspect rooms and public areas to ensure they meet established cleanliness standards
  • Inform the General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.
  • Order, check and maintain housekeeping and laundry supplies .
  • Trained new employees and providing ongoing training for existing staff
  • Interacted with guests, addressing their needs, and ensuring a positive experience
  • Scheduling, ordering supplies and handling other administrative duties

Education

High School Diploma - undefined

Cranston, RI
01.1997

Skills

  • Critical thinking, Scheduling, Inventory management, Time management, Attention to detail, Delegation, Conflict resolution, Active listening, Training and Development, Flexibility and adaptability, Problem solving and Inventory management
  • Customer service
  • Front desk operations
  • Staff training and development
  • Employee supervision

Languages

Bilingual

Timeline

Assistant Front Office Manager

Twin River Casino
09.2023 - 06.2025

Housekeeping Manager

Hampton Inn & Suites by Hilton
01.2021 - 12.2023

High School Diploma - undefined

Regina Rios