Experienced Front Office Manager with a focus on delivering exceptional guest experiences, leading front desk teams, and optimizing hotel operations.
Overview
4
4
years of professional experience
Work History
Assistant Front Office Manager
Twin River Casino
09.2023 - 06.2025
Ensure high standards of guest service are maintained and address any guest inquiries or concerns
Overseeing the daily operations of the front desk, ensuring smooth check-in and check-out processes, and managing reservations.
Ensuring the front office area is clean, organized, and well-stocked
Oversaw front desk operations, guest services, and concierge
Led a team of front desk associates, providing training and performance feedback
Managed guest relations, resolving issues to ensure high satisfaction
Coordinated with other departments for seamless hotel operations
Housekeeping Manager
Hampton Inn & Suites by Hilton
01.2021 - 12.2023
Manage the housekeeping staff, delegating tasks, and ensuring efficient workflow
Enforce all existing and new policies and procedures with the housekeeping and laundry staff
Prepare and post the housekeeping and laundry staff work schedules in a timely fashion.
Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy
Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
Inspect rooms and public areas to ensure they meet established cleanliness standards
Inform the General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.
Order, check and maintain housekeeping and laundry supplies .
Trained new employees and providing ongoing training for existing staff
Interacted with guests, addressing their needs, and ensuring a positive experience
Scheduling, ordering supplies and handling other administrative duties
Education
High School Diploma - undefined
Cranston, RI
01.1997
Skills
Critical thinking, Scheduling, Inventory management, Time management, Attention to detail, Delegation, Conflict resolution, Active listening, Training and Development, Flexibility and adaptability, Problem solving and Inventory management