Regina Shekina
North Saint Paul,United States
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales, Skilled in conflict resolution and effective communication, I excel in fast-paced environments, ensuring exceptional guest experiences. Expertise in team collaboration and customer service, I consistently exceed performance goals.
Overview
6
6
years of professional experience
Work History
Customer Service
Subway
North Saint Paul, United States
04.2023 - 01.2024
- Assisted customers with orders, ensuring satisfaction and resolving complaints, boosting repeat visits
- Enhanced customer satisfaction by efficiently managing orders and resolving issues
- Maintained accuracy in fast-paced environment, ensuring order precision and timely delivery
- Supported team to meet service goals during peak hours, fostering a collaborative work environment
Customer Service Associate (Seasonal)
Holiday Stationstores
Maplewood, United States
09.2022 - 01.2023
- Assisted customers with purchases, resulting in increased sales and positive feedback
- Managed cash register and processed transactions accurately, ensuring efficient service
- Restocked shelves and maintained store cleanliness, contributing to a welcoming environment
- Resolved customer complaints promptly, enhancing overall customer satisfaction
- Thrived as a Customer Service Associate, enhancing customer satisfaction and loyalty
- Boosted store efficiency by optimizing product placement and layout
Assistant Teacher
America First.
Albuquerque, NM
05.2022 - 08.2022
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Supported student-led discussions and presentations.
- Collaborated with other staff members to ensure student success.
Chipotle Crew Member
Chipotle
Maplewood, United States
04.2021 - 08.2021
- Ensured food safety and cleanliness, leading to a noticeable improvement in customer satisfaction
- Collaborated with team members to streamline operations, reducing order processing time
- Handled cash transactions accurately, maintaining a balanced register
- Assisted in training new employees, enhancing team efficiency and performance
Cashier/Customer Service
Cub Foods
Maplewood, United States
02.2020 - 06.2021
- Processed transactions efficiently, reducing customer wait times and enhancing satisfaction
- Resolved customer issues promptly, ensuring a positive shopping experience
- Assisted in training new staff, fostering a collaborative team environment
- Managed cash register operations, maintaining accurate financial records
Sales/Customer Service (Seasonal)
Kohls
Maplewood, United States
10.2019 - 01.2020
- Assisted customers with product selection, enhancing their shopping experience and boosting sales
- Resolved customer issues efficiently, leading to a noticeable increase in satisfaction ratings
- Collaborated with team members to maintain store organization, ensuring a pleasant shopping environment
- Processed transactions accurately, reducing errors and improving checkout speed
- Contributed to inventory management, resulting in better stock availability and fewer shortages
Court Monitor
Sky Zone
Oakdale, United States
06.2018 - 01.2019
- Supervised trampoline courts, ensuring safety protocols were followed and reducing incidents by 15%
- Assisted in training new staff, improving team efficiency and customer satisfaction
- Resolved customer issues promptly, enhancing overall guest experience
- Conducted equipment inspections, maintaining high safety standards
Education
Chemistry (Transfer)
Century College
White Bear Lake, MN08-2023
Chemistry (Transfer)
Saint Paul College
Saint Paul, MN08-2022
Biochemistry
University of New Mexico-Main Campus
Albuquerque, NM05.2022
High School Diploma -
North Saint Paul High School
North Saint Paul, MN06-2021
Skills
- Customer Service
- Sales Boosting
- Guest Experience Enhancement
- Conflict Resolution
- Public Speaking
- Team Collaboration
- Customer Satisfaction
- New Staff Training
- Special needs experience
Languages
- English, Highly proficient
- Swahili, Proficient
- French, Novice
Ethnicity
Congolese-American
Personal Information
Age: 21
Timeline
Customer Service
Subway
04.2023 - 01.2024
Customer Service Associate (Seasonal)
Holiday Stationstores
09.2022 - 01.2023
Assistant Teacher
America First.
05.2022 - 08.2022
Chipotle Crew Member
Chipotle
04.2021 - 08.2021
Cashier/Customer Service
Cub Foods
02.2020 - 06.2021
Sales/Customer Service (Seasonal)
Kohls
10.2019 - 01.2020
Court Monitor
Sky Zone
06.2018 - 01.2019
Chemistry (Transfer)
Century College
Chemistry (Transfer)
Saint Paul College
Biochemistry
University of New Mexico-Main Campus
High School Diploma -
North Saint Paul High School
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