Clifford Wilkes
Roanoke,United States
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards.
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
18
18
years of professional experience
Work History
Front Desk
Home 2 Suites
Roanoke, VA
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Machine Operator
Bimbo Bakery
Roanoke, VA
05.2023 - 03.2024
- Operated and monitored production machinery to ensure optimal performance and efficiency.
- Maintained quality standards by conducting regular inspections of baked products.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Ensured compliance with health and safety regulations throughout production processes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Warehouse Forklift Driver
Korona Candles
Dublin, VA
09.2019 - 03.2023
- Operated forklifts safely to transport materials within warehouse environment.
- Conducted inventory checks to ensure accuracy of stock levels and product availability.
- Assisted in loading and unloading shipments, maintaining efficient workflow processes.
- Collaborated with team members to optimize space utilization and storage organization.
- Developed improved processes for order fulfillment, increasing efficiency in daily operations.
- Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
- Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
Route Driver
Schwans Food Chain
Raleigh, NC
08.2016 - 07.2019
- Delivered products efficiently to customers while ensuring adherence to safety protocols.
- Managed daily route schedules, optimizing delivery times and reducing delays.
- Operated company vehicles in compliance with all traffic regulations and safety guidelines.
- Maintained accurate inventory records of delivered products to ensure customer satisfaction.
- Implemented best practices for vehicle maintenance, enhancing reliability and performance.
- Received, counted and inspected inventory for delivery.
Front Desk Receptionist
Quality Inn
Salem, VA
02.2008 - 06.2016
- completed night audits
- balancing accounts
- checking guests in/out
- assisted guest during their stay
- overnight manager
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered phone inquiries, providing information on services and reservations.
- Assisted in resolving guest complaints to enhance satisfaction.
- Processed payments and handled cash transactions securely.
- Trained new staff on front desk procedures and customer service standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
No Degree - Basic Life Support
American Red Cross
Roanoke, VA 02-2026
High School Diploma - Certified Nursing Assistant
Fast Track Health Care
Salem, VA07-2023
Business Management
Virginia Western Community College
Roanoke, VA08-1995
High School Diploma -
William Fleming High School
Roanoke, VA06-1986
Skills
- Critical Thinking
- Hotel Accommodations
- Reading Comprehension
- Assembly and Production
- Supply Chain Distribution
- Heavy Lifting
- Safety Compliance
Timeline
Front Desk
Home 2 Suites
07.2024 - Current
Machine Operator
Bimbo Bakery
05.2023 - 03.2024
Warehouse Forklift Driver
Korona Candles
09.2019 - 03.2023
Route Driver
Schwans Food Chain
08.2016 - 07.2019
Front Desk Receptionist
Quality Inn
02.2008 - 06.2016
No Degree - Basic Life Support
American Red Cross
High School Diploma - Certified Nursing Assistant
Fast Track Health Care
Business Management
Virginia Western Community College
High School Diploma -
William Fleming High School