Regina Sletvold
Youngstown
Summary
I offer a distinct blend of technical expertise combined with extensive customer service experience, which equips me to handle both the analytical and interpersonal aspects of the role effectively. My adaptability allows me to thrive in fast-paced environments, and my eagerness to learn new skills means I am always seeking ways to enhance my contribution. This unique combination ensures that I will quickly acclimate to the team dynamics and continue to grow in my role.
I consider myself to be highly organized, which allows me to manage multiple projects effectively while meeting deadlines. I pride myself on being dependable; my colleagues can count on me to follow through on commitments. Communication is another strong suit of mine; I strive to express my ideas clearly and encourage open dialogue within my team. Additionally, I have a proactive approach to problem-solving, often taking the initiative to identify potential obstacles and develop creative solutions, particularly in collaborative settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Inclusion Beyond Boundaries
Hubbard
03.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing social skills and community engagement.
- Implemented individualized care plans tailored to each client's requirements.
- Monitored client behavior and reported any significant changes to supervisors.
- Facilitated recreational activities to enhance client enjoyment and participation.
- Maintained a safe and clean environment for clients at all times.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Developed positive relationships with clients and their families through regular communication.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
Guest Service Associate
European Wax Center
Boardman
06.2023 - 03.2025
- Provided exceptional customer service to enhance guest experiences.
- Managed appointment scheduling for efficient service flow.
- Maintained cleanliness and organization of the service area.
- Handled cash transactions accurately and securely.
- Assisted clients with product selection and recommendations.
- Educated guests on aftercare products and services available.
- Collaborated with team members to improve service delivery.
- Resolved guest concerns promptly to ensure satisfaction.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Developed strong relationships with repeat customers through positive interactions.
- Resolved any customer complaints or issues professionally and efficiently.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Welcomed large volume of guests and improved overall customer service.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Built and maintained productive relationships with employees.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Supervisor
Ieraci Homes LLC
Boardman
09.2018 - 03.2025
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and communicated changes to healthcare professionals.
- Coordinated transportation for medical appointments and social activities.
- Maintained a clean and safe environment in clients' homes.
- Trained new caregivers on policies, procedures, and best practices in home care.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
Management Team Member
Dunkin’
Canfield
05.2021 - 10.2022
- Led daily operations in a fast-paced environment
- Coordinated team efforts for efficient service delivery
- Trained new team members on protocols and procedures
- Developed shift schedules ensuring optimal staffing levels
- Maintained quality standards in customer service
- Managed inventory and restocking of supplies
- Resolved customer issues with professionalism and care
- Resolved conflicts between team members in a timely manner.
- Developed and implemented strategies to improve efficiency and productivity.
- Managed workloads among team members, allocating tasks according to individual strengths and capabilities.
- Coordinated daily operations of a team of 10+ members.
- Developed effective communication methods between teams and departments to ensure smooth transition of information.
- Ensured compliance with company policies and procedures across the team.
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed.
- Built relationships with external vendors and clients while representing the company in a positive light.
- Held regular meetings with management personnel to discuss operational objectives and performance metrics.
- Reviewed work products regularly for accuracy, quality assurance, completeness.
- Motivated employees to perform at their highest level by recognizing achievements.
Education
High School Diploma -
Fitch High School
Youngstown, OH05-2017
Bachelor's Degree in Business Administration With A Concentration in Finance. -
University of Cincinnati
Cincinnati, OHSkills
- Medication administration
- Individualized care plans
- Documentation management
- Safety compliance
- Customer service
- Team collaboration
- Training and mentoring
- Compassionate communication
- Inventory management
- Employee training
- Problem solving
- Meeting scheduling
- Computer skills
- Strong work ethic
- Documentation expertise
Certification
- Medication Certification One.
- Medication Certification Three.
- CPR and First Aid Certified.
Timeline
Direct Support Professional Caregiver
Inclusion Beyond Boundaries
03.2025 - Current
Guest Service Associate
European Wax Center
06.2023 - 03.2025
Management Team Member
Dunkin’
05.2021 - 10.2022
Supervisor
Ieraci Homes LLC
09.2018 - 03.2025
High School Diploma -
Fitch High School
Bachelor's Degree in Business Administration With A Concentration in Finance. -
University of Cincinnati