Regina Sterling
Tallahassee,FL
Summary
Results-driven Property Management Professional focused on enhancing resident satisfaction through strategic community engagement. Experienced in exceeding leasing goals, ensuring regulatory compliance, and fostering communication between residents and management. Expertise in building resident relationships, implementing engagement programs, and optimizing daily operations to improve community performance. Enthusiastic Community Director adept at planning events, improving facilities and managing administrative functions. Prepared to leverage [Number] years of experience working on [Type] properties to take on new role with room for growth and advancement.
I was on the NCFAA Advisory Council 2022-2024 and on the Board of Directors 2024-2025. I am excited to join the Apartment Association here in Tallahassee.
Overview
15
15
years of professional experience
Work History
On-Site Community Director
Fortis Property Management
Tallahassee, Florida
11.2025 - 08.2026
- Managed property operations, ensuring compliance with company policies and regulations.
- Led and managed the community team, ensuring that all members are working together to achieve goals.
- Coordinated resident events that fostered interaction and strengthened community ties.
- Developed community engagement programs for residents and local organizations.
- Evaluated community feedback to enhance services and boost resident satisfaction.
- Facilitated communication between residents and management to address concerns promptly.
- Trained staff on customer service standards and community relations best practices.
- Oversaw maintenance requests, ensuring timely responses and quality service delivery.
- Collaborated with marketing teams to promote community events and initiatives effectively.
- Created and executed fun and interesting resident and facility events.
- Identified opportunities to grow the community through targeted outreach initiatives.
- Managed relationships with external partners to secure resources and services for the community.
- Implement quality assurance processes for evaluating performance metrics associated with various programs within the community.
- Compiled and conveyed operational and financial data to regional manager.
Community Director
Century Town Center Asset Living/First Communities
Gainesville, Florida
01.2021 - 11.2025
- Managed daily operations of community property, ensuring smooth functionality and resident satisfaction.
- Consistently exceeding leasing goals reaching 35% or more conversion monthly.
- Oversight of resident relations with minimal callbacks. or upper management interaction.
- Accurately maintaining resident ledgers with less than 1% delinquency monthly.
- Handled financial reporting and analysis, ensuring accuracy and compliance with industry standards.
- Compiled daily, weekly, and monthly reports detailing operational metrics and insights.
- Compliance with all fair housing laws and industry regulations.
Assistant Property Manager
JMG Realty
Gainesville, Florida
01.2021 - 10.2021
- Consistently exceeding leasing goals reaching 35% or more conversion monthly.
- Accurately maintaining resident ledgers with less than 1% delinquency monthly.
- Managed resident relations, resulting in minimal callbacks and limited upper management involvement.
- Ensured compliance with fair housing laws and industry regulations, fostering a safe and equitable living environment.
Resident On-Site Property Manager
Seminole Legends Condominiums
Tallahassee, USA
01.2012 - 01.2021
- Cultivated vendor relationships and coordinated monthly oversight of service needs.
- Responded to on-call requests in accordance with management contract.
- Enhanced property appearance through daily landscaping and maintenance tasks.
- Compiled and submitted reporting requirements for individual owners as requested.
Education
Pre-Law School -
Texas Women’s University
01-1997
Associates - Business Management
Collin Community College
01-1994
Skills
- Lease generation
- Maintaining occupancy
- Renewal program
- Delinquency oversight
- Rent posting
- Community operations
- Property maintenance
- Maintenance management
- Accounts payable
- Financial analysis
- Variance analysis
- Accrual analysis
- Reporting
- Communication effectiveness
- Community outreach
- Resident engagement
- Event planning
- Scheduling coordination
- Vendor coordination
- Consultant oversight
- Housing compliance
- Legal compliance
- Eviction laws
- Market analysis
- Team management
- Staff supervision
- Problem resolution
- Conflict management
- Time optimization
- Detail orientation
- Collaborative work
- Activity coordination
Program And Social Media Experience
- YARDI
- KNOCK
- CRM IQ
- REALPAGE Suite and Facilities Management
- Rent Café
- SOCI
- JOSTLE
- Word Perfect
- Nexus
- P2P
- RES Page
- Rent Dynamics
- Word Proficient
- Excel
- Craigslist
- Canva Marketing Template Software
- ADP HR Management Software
- OneSite
- TikTok
References
- Dominik Eze, Corporate Maintenance Director, Fortis, 919.607.5772
- Wes Burleson, Regional Manager, North Carolina, 980.214.4683
- Brianne Kocher, Property Manager, Integra Oakleaf, 407.761.9989
- Cheri Garbark, Owner / Property Manager, Lewis Real Property Management, 850.443.8612
Timeline
On-Site Community Director
Fortis Property Management
11.2025 - 08.2026
Community Director
Century Town Center Asset Living/First Communities
01.2021 - 11.2025
Assistant Property Manager
JMG Realty
01.2021 - 10.2021
Resident On-Site Property Manager
Seminole Legends Condominiums
01.2012 - 01.2021
Pre-Law School -
Texas Women’s University
Associates - Business Management
Collin Community College