Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Houston rental market and building resident retention.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
BH Management Services
04.2021 - Current
Greeted clients, showed apartments, and prepared leases.
Verified tenant incomes, conducted background screenings, and ensured all documents were ready for approval.
Assisted prospects with application paperwork and other logistics to facilitate smooth move-in processes.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Responded to requests and scheduled appointments for unit showings.
Resolved conflicts between tenants regarding noise and maintenance work orders.
Server
Bombshells Restaurant And Bar
11.2020 - 04.2021
Cultivated warm relationships with regular customers.
Served food and beverages promptly with focused attention to customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Displayed enthusiasm and promoted excellent service to customers.
Answered customers' questions, recommended items, and recorded order information.
Set positive tone for entire dining experience.
Certified Personal Trainer
Dynamic Fitness
01.2019 - 01.2021
Trained clients during strength training, cardio vascular exercise, and stretching.
Scheduled out clients and followed up on all appointments.
Developed and implemented creative exercise programs to keep clients engaged and motivated.
Successfully sold personal training packages.
Educated clients on importance of proper nutrition.
Promoted fitness classes to boost gym attendance.
Water Safety Instructor
Aqua-Tots Swim Schools
09.2015 - 12.2018
Collaborated with parents regarding youth swim goals and planned course path.
Instructed students in water safety techniques.
Demonstrated basic to advanced swim techniques and breathing exercises.
Adapted teaching techniques to different learning styles.
Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Taught daily swim instruction to students varying in ages and skill levels.
Took notes strengths and weaknesses of each child in class to track progress.
Collaborated with swim team coaches to develop successful training plans.
Mentored and trained new swim instructors on best practices.