Regina Tyson
customer service
Bronx,NY
Summary
Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bus Operator
New York City Transit Authority
The Bronx, NY
10.2018 - Current
- Operated buses along designated routes, ensuring timely service and passenger safety.
- Conducted pre-trip inspections, identifying and addressing mechanical issues proactively.
- Communicated effectively with dispatchers to report incidents and receive route updates.
- Assisted passengers with disabilities, providing necessary support for safe boarding and alighting.
Health Benefit Representative
Ezras Cholom Health Center
Monroe, NY
06.2018 - 10.2018
- Schedule and confirm patient surgeries, or medical consultations
- Communicate with doctors and nurse about surgeries, and meeting
- Enter and verify that all patients’ demographic and information correctly entered
- Compile and record medical charts reports
- General clerical duties including, printing, copy, follow up on all claims, order supplies, answer the phone, and filing paperwork
- Handle worker compensation and disability claims
Human Resources Manager
Gvc Ii
The Bronx, NY
04.2015 - 06.2018
- Developed and implemented HR policies to enhance organizational effectiveness.
- Led recruitment processes, ensuring alignment with company culture and values.
- Facilitated employee training programs to improve performance and retention.
- Managed employee relations, resolving conflicts and fostering a positive work environment.
- Reviewed and reconciled payroll discrepancies, enhancing financial accuracy and employee satisfaction.
- Trained junior staff on payroll procedures, fostering a knowledgeable team environment.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Created new hire and termination documents for payroll.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Sr. Customer Care Representative
Hudson Health Plan
Hasting, NY
07.2007 - 08.2014
- Provide quality customer service to all patients
- Handles a variety of patient inquires regarding their health insurance including verification, inpatient and outpatient authorization, and claim adjustment
- Research and resolve any discrepancies with the insurance refund and / or patient credit
- Educate providers/member on provider portal
Direct Care Professional
Young Adult Institute
Tarrytown, NY
04.2011 - 10.2012
- Assist mentally challenged adult’s carry out their daily assignments
- Educate consumers on independent living skills
- Provide individual counseling to all consumers
- Assess, monitor, and document consumer’s progress
- Monitored client progress, documenting observations to inform necessary adjustments in care approaches.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
Problem Resolution Specialist
New York Times
Rockleigh, NJ
05.2006 - 10.2007
- Tracked daily invoice and follow-up on all inquires
- Investigated all internal and external customer complaints
- Resolved account inquires and billing issues
Dispatcher/Driver
Brinks Armored Truck, Inc
Brooklyn, NY
07.2004 - 05.2006
- Handled, loaded, and delivered time sensitive, confidential, and urgent packages
- Use maps/direction to find routes throughout metropolitan area
- Maintain a distribution log or tracking system to record all deliveries/pickups made
Education
Bachelor of Administration - Health Services Administration
Monroe College
Bronx, NY06-2010
Skills
- Proficient with Windows, Microsoft Application, Peachtree, HSD, EPACES, Outlook Express, Lotus, Acuity, Acrobat, LucentACD, Medical Office, MISYS, STAT, EPIC
Certification
First Aid Certified, AMAP Certified
Timeline
Bus Operator
New York City Transit Authority
10.2018 - Current
Health Benefit Representative
Ezras Cholom Health Center
06.2018 - 10.2018
Human Resources Manager
Gvc Ii
04.2015 - 06.2018
Direct Care Professional
Young Adult Institute
04.2011 - 10.2012
Sr. Customer Care Representative
Hudson Health Plan
07.2007 - 08.2014
Problem Resolution Specialist
New York Times
05.2006 - 10.2007
Dispatcher/Driver
Brinks Armored Truck, Inc
07.2004 - 05.2006
Bachelor of Administration - Health Services Administration
Monroe College
QUALIFICATIONS
- Competitive, self –starter who is organized and goal-oriented
- Excellent communication, both oral and written skills
- Knowledgeable in the healthcare field
- Tolerant and flexible, adjust to different situation
- Problem analysis, use of judgment and ability to solve problems efficiently