REGINA VAN DINE
Warranty Administrator
San Jose,CA
Summary
Proven Warranty Administrator at Toyota 101, adept in warranty management and fostering team success, enhanced claim processing efficiency and significantly reduced errors. Expert in automotive industry practices, I streamlined workflows and maintained rigorous records. Skilled in claims processing. I effectively optimized the claims process. Offering 29 years of experience and willingness to take on any challenge.
Overview
39
39
years of professional experience
Work History
Warranty Administrator
Toyota 101
09.1995 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
- Posted payments to accounts and maintained records.
Default Processor
Homestead Savings and Loan
08.1985 - 09.1994
- Increased productivity by effectively managing workload and prioritizing tasks.
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Streamlined data processing workflows, significantly reducing processing times.
Education
High School Diploma -
Capuchino High School
San Bruno, CASkills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Claims submissions
- Paperwork Processing
- Automotive Industry Expertise
- Recordkeeping skills
- Compliance reviews
Timeline
Warranty Administrator
Toyota 101
09.1995 - Current
Default Processor
Homestead Savings and Loan
08.1985 - 09.1994
High School Diploma -
Capuchino High School
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