Regina Van Dusen
Murray
Summary
Dynamic individual with hands-on experience in medical field and in customer service who has a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
SupportNinja
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Home Health Aide
Right at Home
12.2023 - 04.2024
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
Resident Aide
Charter Senior Living of Chattanooga
09.2023 - 04.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved resident satisfaction by providing compassionate and attentive care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
Resident Assistant
Bailey Manor
08.2023 - 09.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Home Health Aide
Right at Home
02.2022 - 12.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
Right at Home of Kalamazoo
02.2019 - 08.2020
- Help with bathing, dressing, bathroom needs, and cooking
- Provide transportation to appointments and errands
- Housekeeping
- Being there for them to provide company
Home Health Aide
Right at Home of Jackson
07.2015 - 03.2017
- Help with bathing, dressing, bathroom needs, and cooking
- Provide transportation to appointments and errands
- Housekeeping
- Being there for them to provide company
Home Health Aide
Crossroads Home Care
11.2014 - 07.2015
- Help with bathing, dressing, bathroom needs, and cooking
- Provide transportation to appointments and errands
- Housekeeping
- Being there for them to provide company
Home Health Aide
Timothy Granger
03.2014 - 10.2014
- Bathed him, dressed him, feed him, cooked and prepared his food
- Feed, watered, and walked his dog
- Checked his blood sugar and gave him insulin shots when needed
- Changed his ostomy bag when needed
- Helped him in and out of his power chair
Assembly line worker
Manpower
09.2013 - 10.2013
- Inspected parts to make sure there were no defects
- Set parts in a box to be sent on and packed
Education
Diploma - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2024
High School Diploma -
Battery Creek High School
Beaufort, South Carolina01.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Administrative support
Timeline
Customer Service Representative
SupportNinja
10.2024 - Current
Home Health Aide
Right at Home
12.2023 - 04.2024
Resident Aide
Charter Senior Living of Chattanooga
09.2023 - 04.2024
Resident Assistant
Bailey Manor
08.2023 - 09.2023
Home Health Aide
Right at Home
02.2022 - 12.2022
Home Health Aide
Right at Home of Kalamazoo
02.2019 - 08.2020
Home Health Aide
Right at Home of Jackson
07.2015 - 03.2017
Home Health Aide
Crossroads Home Care
11.2014 - 07.2015
Home Health Aide
Timothy Granger
03.2014 - 10.2014
Assembly line worker
Manpower
09.2013 - 10.2013
Diploma - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Battery Creek High School
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