Jada Vermont
Bridgeport,CT
Summary
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Positive and upbeat attitude while greeting and interacting with customers, answering calls, and coordinating appointments. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist
H&R Block
Trumbull & Bridgeport, CT
01.2021 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
Sales Associate
Abercrombie & Fitch
Trumbull, CT
05.2016 - 01.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Graphic Design
Southern Connecticut State University
New Haven, CT05.2023
Skills
- Greeting and Seating Clients
- Visitor and Customer Relations
- Call Answering and Routing
- Positive Attitude and Energetic
- Appointment Booking
- Making Appointments
- Telephone Answering
- Appointment Confirmation
- Patient Appointment Management
- Telephone etiquette
References
Ivette Orozco Manager H&R Block
- (203)581-0066
- ivette.orozco@tax.hrblock.com
Juliette Blanding Rascoe Co-worker H&R Block
- (203)331-7387
- juliette.rascoe@tax.hrblock.com
Timeline
Receptionist
H&R Block
01.2021 - Current
Sales Associate
Abercrombie & Fitch
05.2016 - 01.2021
Graphic Design
Southern Connecticut State University
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