Regina Warren
Arlington,TEXAS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Benefits Consultant
Benefits Architects
03.2023 - Current
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Sales Representative
Legal Shield Senior Consultant
10.2021 - 03.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Union Steward
Department Of Justice
01.2021 - 10.2021
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Participated in labor-management meetings to discuss labor issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Union President
Department Of Justice
01.2011 - 12.2020
- Cultivated strong and transparent relationship with workplace to promote open communication about problematic issues against stated milestones and goals.
- Partnered with workplace officials to refine and implement strategic plans while aligning workplace priorities with union core mission.
- Collaborated with union members to build diverse and inclusive board of representatives highly engaged and willing to negotiate to improve workplace.
- Presided over union meetings and promoted agendas with transparent information for union workers.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Created succession plans to provide continuity of operations during leadership transitions.
- Inspired and directed union officials to promote continued development and management of organization and establish decision-making processes to enable union to achieve long- and short-term goals and objectives.
- Organized and planned meetings with high-level political appointees and elected officials.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Developed and maintained strong working relationships with industry lobbyists, elected officials, regulators and government staff to advocate effectively for legislative and regulatory policy goals.
- Criticized and commented on political issues in public media forums to highlight policies and sway opinion.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Negotiated collective bargaining agreements.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Proven ability to learn quickly and adapt to new situations.
Corrections Officer
Department Of Justice
01.1997 - 01.2011
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Authored incident reports for management on violations and discrepancies.
Education
No Degree - Psychology
El Centro College
Dallas, TX06.1995
Skills
- Clear Communication
- Interactive Communication Skills
- Regulatory Knowledge
- Written and Oral Communication
- Highly Skilled in word processing,database and spreadsheets
- Benefits Administration
- Employee Relations
- Special Projects
- Relationship Building
- Regulations
Additional Information
I am currently a Retiree Coordinator for American Federation of Government Employees(AFGE).
Timeline
Benefits Consultant
Benefits Architects
03.2023 - Current
Sales Representative
Legal Shield Senior Consultant
10.2021 - 03.2023
Union Steward
Department Of Justice
01.2021 - 10.2021
Union President
Department Of Justice
01.2011 - 12.2020
Corrections Officer
Department Of Justice
01.1997 - 01.2011
No Degree - Psychology
El Centro College
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