Yanira Lozano
Eagle Pass
Summary
Dynamic Benefits Consultant with a proven track record at Middle Rio Grande, excelling in client counseling and clear communication. Expert in advising on eligibility and coverage options, enhancing customer satisfaction. Demonstrated ability to streamline processes and manage multiple priorities effectively, ensuring timely and accurate support for clients during open enrollment periods.
Overview
13
13
years of professional experience
Work History
Benefits Consultant
Middle Rio Grande
Eagle Pass, TX
01.2023 - Current
- Collected documents and checked applications for completeness before submission.
- Assisted clients in navigating open enrollment periods, providing guidance on plan selection and changes.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Answered questions and built interest with friendly and knowledgeable support.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Assisted in resolving clients inquiries regarding benefit eligibility and coverage options.
Clerk
La Guadalupana PHC
Eagle Pass, TX
07.2013 - 12.2022
- Assisted in daily operations by coordinating schedules and managing clerical tasks effectively.
- Collaborated with team members to streamline workflow processes, increasing overall productivity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Continental Academy
Miami, FL05-2004
Skills
- Clear communication
- Interactive communication skills
- Advising
- Client counseling
- Telephone etiquette
- Customer satisfaction
- Filing systems
- Prioritization
- Scanning and copying
- Multitasking
- Peer relationships
- Multitasking Abilities
- Time management
- Customer service
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Benefits Consultant
Middle Rio Grande
01.2023 - Current
Clerk
La Guadalupana PHC
07.2013 - 12.2022
High School Diploma -
Continental Academy