Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Wasokye

Des Moines

Summary

Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in customer service, food preparation, and maintaining high standards of cleanliness and safety. Reliable and adaptable, excelling in fast-paced environments and ensuring client satisfaction.

Overview

7
7
years of professional experience

Work History

Food service associate

Mercy one hospital
05.2024 - Current
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
  • Set up buffet service and dining areas for up to Number meals per shift.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Intramural sports referee

Simpson college
08.2023 - Current
  • Enhanced team communication by implementing clear and concise refereeing signals during games.
  • Enforced fair play by consistently applying sports rules and regulations throughout matches.
  • Improved conflict resolution skills by addressing player disputes quickly and effectively.
  • Promoted sportsmanship among players through positive reinforcement and encouragement.
  • Collaborated with fellow referees to ensure consistency in officiating across all intramural games.
  • Supported event organizers in planning and executing successful intramural sports tournaments.
  • Managed pre-game preparations, including player registration, team assignments, and equipment distribution.

Fulfillment Associate

Amazon
03.2023 - 09.2023
  • Packed, unpacked, and marked stock items using identification tag, stamp, or electronic marking tool.
  • Followed company, state and OSHA safety rules, policies, and regulations to promote safe working practices.
  • Maintained safe and clean work environment by keeping shelves, pallet area and workstations neat.
  • Pulled, filled, packed, and set up orders to prepare for delivery or pickup.

Warehouse associate

FedEx express
11.2023 - 05.2023
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Crew Member

McDonald's Restaurant
09.2021 - 01.2023
  • Greeted customers to take food orders and provide menu information.
  • Stocked, cleaned, and restocked workstations and display cases.
  • Recommended ways to improve current procedures and methods to drive excellent customer service.
  • Cleaned food preparation areas, equipment, and work surfaces to verify safe and sanitary food-handling practices.

Preschool assistant teacher

Jewish Federation of Greater Des Moines
01.2022 - 09.2022
  • Presented attractive, well-kept classrooms that encouraged student creativity, exploration, and decision-making.
  • Supervised and controlled daily class functions for large and small class volumes of students.
  • Pursued professional development to apply recent advances in teaching methods to classrooms.
  • Coordinated snacks, meals, nap times and bathroom activities.
  • Cleaned classrooms, everyday use areas and rest rooms.
  • Attended regular staff training, curriculum workshops and school functions.
  • Observed rules and regulations for health, safety, and care of children.

Janitor

Heritage building maintenance
01.2019 - 06.2020
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.

Education

High school diploma -

East high school
Des Moines, IA
01.2023

Psychology and human service

Simpson College
Indianola, IA

Associate of Applied Science - Psychology

Des Moines Area Community College
Ankeny, IA
05-2025

Skills

  • Problem-solving
  • Task prioritization
  • Reliability and punctuality
  • Organization
  • Creative thinking
  • Team player
  • Strong communication skills
  • Customer service and assistance

Languages

English
Professional Working
Swahili
Native or Bilingual

Timeline

Food service associate

Mercy one hospital
05.2024 - Current

Warehouse associate

FedEx express
11.2023 - 05.2023

Intramural sports referee

Simpson college
08.2023 - Current

Fulfillment Associate

Amazon
03.2023 - 09.2023

Preschool assistant teacher

Jewish Federation of Greater Des Moines
01.2022 - 09.2022

Crew Member

McDonald's Restaurant
09.2021 - 01.2023

Janitor

Heritage building maintenance
01.2019 - 06.2020

High school diploma -

East high school

Psychology and human service

Simpson College

Associate of Applied Science - Psychology

Des Moines Area Community College

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