Regina Webb
Warner Robins,GA
Summary
Results-driven Client Support Specialist with a strong background in CRM software and client relationship management. Skilled in facilitating exceptional client assistance and training staff, ensuring compliance and satisfaction.
Compassionate Client Support Specialist recognized for empathy and patience. Expertise in support inquiry assistance and strengthening client connections. Committed to fostering positive relationships and delivering tailored solutions that meet client needs.
Overview
17
17
years of professional experience
Work History
Client Support Specialist
Middle Flint Behavioral Healthcare
08.2023 - Current
- Facilitated exceptional client assistance by leveraging effective communication and strategic problem-solving methods.
- Coordinated with diverse teams to create tailored care plans for clients.
- Facilitated client intake processes, ensuring accurate documentation and compliance with regulations.
- Assisted in training new staff on client management systems and best practices for support services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Remote Sales Representative
Cox Communications
02.2020 - 09.2023
- Cultivated strong customer relationships, enhancing satisfaction and loyalty.
- Executed targeted sales strategies to surpass quarterly performance goals.
- Conducted product demonstrations, effectively showcasing features and benefits to clients.
- Analyzed customer needs, providing tailored solutions that improved service offerings.
- Resolved customer issues promptly, maintaining high standards of service excellence.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Medical Sales Consultant
Houston Healthcare
07.2009 - 01.2020
- Developed strategic sales plans to enhance product visibility within healthcare facilities.
- Cultivated relationships with healthcare professionals to drive product adoption and loyalty.
- Delivered comprehensive product training to medical staff, ensuring accurate usage and application.
- Analyzed market trends and customer feedback to refine sales strategies and improve service offerings.
- Implemented CRM tools to streamline client interactions and track sales performance effectively.
- Exceeded quarterly sales targets consistently by staying informed about industry trends and adjusting sales strategies accordingly.
- Managed key accounts with a focus on maintaining long-term relationships and maximizing upselling opportunities.
- Documented client interactions, sales and pitches delivered in CRM system.
Education
Associate of Arts - Communications
Georgia Military College
Milledgeville, GASkills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Client rapport building
- CRM software
- POS systems and ordering platforms
- Strengthening client connections
Timeline
Client Support Specialist
Middle Flint Behavioral Healthcare
08.2023 - Current
Remote Sales Representative
Cox Communications
02.2020 - 09.2023
Medical Sales Consultant
Houston Healthcare
07.2009 - 01.2020
Associate of Arts - Communications
Georgia Military College