Dedicated professional with strong client support and communication skills. Experienced in fostering independence for individuals with disabilities and collaborating with multidisciplinary teams to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Rising Ground
09.2024 - Current
Provided daily support to individuals with developmental disabilities, fostering independence and personal growth.
Assisted clients in developing life skills through structured activities and community engagement.
Maintained accurate documentation of client progress and care plans per organizational standards.
Collaborated with multidisciplinary teams to implement individualized service plans effectively.
Safely administered medication under the supervision of a licensed RN.
Site Monitor
Westhab
01.2022 - 10.2025
Monitored site compliance with safety regulations and operational protocols.
Conducted regular inspections to ensure facility cleanliness and functionality.
Collaborated with team members to resolve issues impacting site operations.
Assisted in training new staff on best practices for site management.
Client Care Specialist Supervisor
YWCA
08.2023 - 07.2025
Provided exceptional client support through active listening and effective communication.
Coordinated service referrals between clients and community resources to enhance support accessibility.
Managed client intake processes, ensuring accurate documentation and compliance with organizational policies.
Developed training materials for new staff, promoting consistency in client care practices across teams.
Assisted clients with apartment finding.
Call Center Supervisor
NCI
09.2018 - 07.2022
Led team of agents to enhance customer service quality and satisfaction.
Developed training programs to improve agent performance and efficiency.
Implemented process improvements to streamline call handling procedures.
Monitored key performance indicators to ensure compliance with service standards.