Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Wiggins

Yonkers,NY

Summary

Dedicated professional with strong client support and communication skills. Experienced in fostering independence for individuals with disabilities and collaborating with multidisciplinary teams to enhance service delivery.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

Rising Ground
09.2024 - Current
  • Provided daily support to individuals with developmental disabilities, fostering independence and personal growth.
  • Assisted clients in developing life skills through structured activities and community engagement.
  • Maintained accurate documentation of client progress and care plans per organizational standards.
  • Collaborated with multidisciplinary teams to implement individualized service plans effectively.
  • Safely administered medication under the supervision of a licensed RN.

Site Monitor

Westhab
01.2022 - 10.2025
  • Monitored site compliance with safety regulations and operational protocols.
  • Conducted regular inspections to ensure facility cleanliness and functionality.
  • Collaborated with team members to resolve issues impacting site operations.
  • Assisted in training new staff on best practices for site management.

Client Care Specialist Supervisor

YWCA
08.2023 - 07.2025
  • Provided exceptional client support through active listening and effective communication.
  • Coordinated service referrals between clients and community resources to enhance support accessibility.
  • Managed client intake processes, ensuring accurate documentation and compliance with organizational policies.
  • Developed training materials for new staff, promoting consistency in client care practices across teams.
  • Assisted clients with apartment finding.

Call Center Supervisor

NCI
09.2018 - 07.2022
  • Led team of agents to enhance customer service quality and satisfaction.
  • Developed training programs to improve agent performance and efficiency.
  • Implemented process improvements to streamline call handling procedures.
  • Monitored key performance indicators to ensure compliance with service standards.
  • Handled hospital/doctor calls.

Education

High School Diploma -

Charles E.Gorton
Yonkers NY

Skills

  • Time management
  • Behavior redirection
  • Client support
  • AMAP, CPR and SCIP certified
  • Strong communication and leadership abilities

Timeline

Direct Support Professional

Rising Ground
09.2024 - Current

Client Care Specialist Supervisor

YWCA
08.2023 - 07.2025

Site Monitor

Westhab
01.2022 - 10.2025

Call Center Supervisor

NCI
09.2018 - 07.2022

High School Diploma -

Charles E.Gorton
Regina Wiggins