Jayla Washington
934 S Paxon Street,PA
Summary
Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Family Dollar
01.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
River Ambassador
Independence Seaport museum
01.2017 - 06.2019
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Created educational programs for local youth, providing valuable career and life skills.
- Cared for aquatic wildlife
- Maintained the Delaware River
Childcare Aide
Luvin' Me Daycare
01.2015 - 01.2016
- Modeled appropriate activities and positive behavior management.
- Arrived at assigned areas on time, prepared, and ready to work.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Encouraged child involvement in classroom experiences and group interaction.
- Maintained positive demeanor to facilitate stable, consistent environment.
- Assisted older children with homework assignments, providing support, and mentoring.
- Updated records of contact, medical and progress information.
- Maintained childcare center schedule in alignment with parent needs.
Education
Associate of Science - Engineering Technology
Community College of Philadelphia
Philadelphia, PA05.2025
High School Diploma -
Bodine High School For International Affairs
Philadelphia, PA06.2019
Skills
- Communication Management
- Employee Relations
- Payroll Processing
- Employee Onboarding
- Microsoft Office
- Employee Training
- Hourly Shift Management
- Public Speaking
- Clear Articulation
- Multitasking Abilities
- Time Management
- Cash Counting
Timeline
Assistant Manager
Family Dollar
01.2021 - Current
River Ambassador
Independence Seaport museum
01.2017 - 06.2019
Childcare Aide
Luvin' Me Daycare
01.2015 - 01.2016
Associate of Science - Engineering Technology
Community College of Philadelphia
High School Diploma -
Bodine High School For International Affairs