CHELSEA GREEN
Houston
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
OneMain Financial
La Marque, TX
01.2021 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Collaborated with the store manager to develop promotional displays that enhanced customer engagement.
- Trained and mentored new team members on customer service standards and product knowledge.
- Analyzed sales data to identify trends
- Resolved customer complaints swiftly, improving overall satisfaction and loyalty metrics.
- Led team meetings to communicate goals, motivate staff, and align efforts towards achieving sales targets.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Pawnbroker
Cash America Pawn
Webster, TX
11.2017 - 09.2021
- Evaluated and appraised items to determine value for pawn transactions.
- Managed customer interactions, providing information on loan terms and policies.
- Oversaw inventory management, ensuring accurate recording of all merchandise.
- Trained junior staff on appraisal techniques and customer service best practices.
- Developed marketing strategies to attract new customers and increase sales volume.
- Implemented operational improvements that enhanced workflow efficiency in store processes.
- Resolved customer disputes effectively, maintaining positive relationships and satisfaction levels.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Handled daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
Education
Bachelor of Science - Communications
Lamar University
12-2022
Associate of Science - Comunication
San Jacinto College
12-2018
Certificate in Accouting -
San Jacinto College
10-2023
Master of Science - Strategic Communications
Lamar University
Beaumont, TX12-2026
Skills
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
- Employee management
- Data inputting
- Operations management
- New hire training
- Microsoft Office Suite
- Communication management
- Financial reporting
- Effective multitasking
- Team management
- Oral and writing communication
- Data entry
- Training and coaching
- Workflow coordination
- Conflict management
Certification
Certification in Accounting – 2023
Timeline
Assistant Manager
OneMain Financial
01.2021 - Current
Pawnbroker
Cash America Pawn
11.2017 - 09.2021
Bachelor of Science - Communications
Lamar University
Associate of Science - Comunication
San Jacinto College
Certificate in Accouting -
San Jacinto College
Master of Science - Strategic Communications
Lamar University