Reginai Tucker
Summary
Dedicated healthcare professional with a strong background in phlebotomy and medical assistance. Proven track record in enhancing patient care through effective communication and staff training, resulting in improved team performance and satisfaction. Committed to maintaining high standards of safety and compliance in fast-paced medical environments.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Femmpro Ob
Garden City
04.2024 - 03.2026
- Collected blood samples from patients using standardized techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients..
- Ensured proper labeling and documentation of all collected samples.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Ensured cleanliness and organization of phlebotomy station to facilitate efficient procedures.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Provided quality patient care through accurate and timely collection and transport of clinical specimens.
- Prepared and packaged specimens for courier transport.
- Managed inventory of supplies and restocked to ensure uninterrupted phlebotomy operations.
- Assisted in training new staff on phlebotomy protocols and practices.
- Adhered to HIPAA guidelines regarding patient privacy.
Medical Assistant
Femmpro Ob
Garden City
04.2024 - 03.2026
- Conducted vital sign checks and recorded measurements accurately.
- Administered injections, medications, and treatments as instructed by the physician.
- Maintained electronic health records with attention to detail and accuracy.
- Prepared examination rooms and ensured proper supplies were available.
- Supported physicians during procedures with instruments and tools.
- Assisted in patient intake and medical history documentation.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support timely treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collaborated with healthcare team to enhance patient care processes effectively.
- Ensured accurate medical records through systematic filing, charting, transcription, and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
Head Medical Assistant
Garden OBGYN
05.2023 - 04.2024
- Monitored patients' vital signs during visits, alerting physicians to abnormalities requiring immediate attention.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Supported minor surgical procedures under physician supervision while adhering to strict sterile techniques.
- Collaborated with pharmacy and radiology departments to streamline workflows, enhancing patient care efficiency.
- Facilitated timely referrals by maintaining an updated specialist database and coordinating appointments for patients.
- Enhanced patient satisfaction by streamlining check-in processes and reducing wait times.
- Managed inventory of medical supplies, placing orders to ensure availability and minimize waste.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Phlebotomy Trainer
Garden OBGYN
05.2023 - 04.2024
- Coached students in phlebotomy techniques through one-on-one sessions, leading to enhanced skill proficiency.
- Improved phlebotomy training program by integrating hands-on activities and real-world scenarios for practical application.
- Implemented multimedia resources in lessons to support diverse learning styles and boost information retention.
- Developed a comprehensive assessment system to track student progress and pinpoint areas for improvement.
- Instructed students to overcome academic challenges while setting clear performance goals and metrics.
- Advocated for students by facilitating navigation of certification requirements and job placement processes.
- Maintained an organized, safe, and well-stocked environment for effective hands-on training sessions.
- Collaborated with faculty by sharing expertise during meetings and guest lectures to foster a supportive environment.
Phlebotomist
Garden OBGYN
05.2023 - 04.2024
- Improved patient comfort and satisfaction during blood draw procedures through compassionate care.
- Ensured timely test results by accurately labeling and tracking specimens.
- Centrifuged blood samples according to established clinical protocols.
- Sanitized equipment and work areas between patients to maintain safety and hygiene standards.
- Adapted techniques for blood draws on diverse populations, including pediatric and geriatric cases.
- Stocked phlebotomy cart with necessary supplies to ensure readiness.
- Collaborated with medical professionals to verify test orders and sample collection methods.
- Diligently reviewed patient records for accuracy before procedures.
Medical Assistant
Garden OBGYN
05.2023 - 04.2024
- Collected and documented patient medical information, including vital signs and health history.
- Documented symptoms, medications, and medical histories accurately to support effective patient care and treatment.
- Directed patients to exam rooms, addressing questions and preparing them for physician examinations to enhance patient experience.
- Assisted physicians during minor surgeries by preparing operating rooms and sterilizing instruments.
- Performed phlebotomy tasks efficiently, ensuring minimal discomfort during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure efficient patient care.
- Maintained a clean clinical environment by adhering to infection control guidelines.
- Established strong patient relationships through effective communication that fostered trust.
Customer Service Representative
Home Goods
02.2021 - 11.2022
- Conferred with customers by telephone or in person to provide information about products or service, take or enter orders, cancel accounts, or obtain details of complaints
- Provided information and resolved customer complaints to enhance satisfaction
- Verified resolution of customer issues by ensuring appropriate changes were made
- Referred unresolved customer grievances to designated departments for further investigation
- Answered customers’ questions, and provide information on procedures or policies
- Solicited sales of new or additional services or products
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Determined charged for services requested, collect deposits or payments, or arrange for billing
- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Facilitated ticket sales and other merchandise for customers at the point of purchase
- Oversaw return and exchange processes to maintain high levels of customer satisfaction
- Utilized paging systems to request assistance or information from colleagues promptly
Education
Medical Assistant Diploma -
Hunter Business School
Levittown, NY05-2023
High School Diploma -
Freeport High School
Freeport, NY06-2021
Skills
- Phlebotomy
- Specimen processing
- Patient care
- Patient assessment
- Vital sign monitoring
- Patient scheduling
- Medical terminology
- HIPAA compliance
- Data entry
- CPR certification
- Onboarding procedures
- Anatomy knowledge
- Team collaboration
Related Skills And Experience
- Venipuncture
- Vital signs
- Data entry
- Strong Communication skills
- High integrity
- Urinalysis
- Medical Office Simulation Software (MOSS)
- Hematology
- Blood Chemistry
- Electrocardiography
- Microbiology
- Medical Terminology
- Clinical Medical Office Procedures
- Microsoft Word
- Keyboarding
- Administrative Medical Office Procedures
Timeline
Phlebotomist
Femmpro Ob
04.2024 - 03.2026
Medical Assistant
Femmpro Ob
04.2024 - 03.2026
Head Medical Assistant
Garden OBGYN
05.2023 - 04.2024
Phlebotomy Trainer
Garden OBGYN
05.2023 - 04.2024
Phlebotomist
Garden OBGYN
05.2023 - 04.2024
Medical Assistant
Garden OBGYN
05.2023 - 04.2024
Customer Service Representative
Home Goods
02.2021 - 11.2022
Medical Assistant Diploma -
Hunter Business School
High School Diploma -
Freeport High School