Reginald Alford
Mesa,AZ
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Courier Contractor
OnTrac, GLS, LaserShip
Phoenix, AZ
04.2024 - 05.2024
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Ensured proper loading techniques were used to secure freight safely during transport.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
DOT Courier
Pressed4Time Couriers
Tempe, AZ
08.2023 - 04.2024
- Conducted thorough cargo verification to guarantee accurate loading onto trucks.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
Courier
FedEx Express
Tempe, AZ
08.2021 - 08.2023
- Contributed to the streamline of package sorting and organization, resulting in more efficient delivery routes.
- Provided excellent customer service by answering questions about delivery status.
- Exhibited strong time management capabilities while coordinating parcel delivery.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
Electronic Assembly Technician
ASSA ABLOY Inc. (temporary)
Phoenix, AZ
01.2021 - 07.2021
- Assembled complex electrical and mechanical assemblies following engineering drawings, work instructions and verbal instructions.
- Read blueprints, schematics and diagrams to determine the method of assembly of a unit or its component parts.
- Trained new personnel on proper use of equipment along with safety protocols associated with their usage.
- Tested assembled products for proper operation according to established standards and procedures.
Box Truck Driver
DHL Supply Chain
Charlotte, NC
06.2019 - 12.2020
- Provided excellent customer service while delivering products safely and efficiently.
- Addressed customer inquiries about product availability or delivery status in a professional manner.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Picked up products from warehouse or distribution center, verified content and delivered to businesses or households as schedule indicated.
Delivery/Install Driver
Ricoh USA
Charlotte , NC
09.2018 - 05.2019
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Enhanced customer satisfaction by providing courteous and professional service.
Maintenance Technician/Quality Assurance Analyst
Alatrade
Phenix City, AL
06.2017 - 09.2018
- Provided technical support to production staff for machine troubleshooting needs.
- Trained junior technicians on best practices for machine operation and repair.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Maintenance Technician/Quality Control Inspector
Koch Foods
Pine Mountain, GA
11.2016 - 06.2017
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Repaired machines, equipment or structures using tools or equipment.
- Implemented troubleshooting techniques to resolve issue.
Customer Service Representative/Machine Operator
TSYS
Columbus, GA
02.2015 - 10.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Observe machine operations to detect any problems or defects in the finished product.
- Adjusted machine settings according to production requirements.
- Load raw materials into machines according to specified measurements.
Customer Service Manager
Ledger Enquirer
Columbus, GA
05.2014 - 02.2015
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Applied Science - Computer Science/Business Management
Columbus State University
Columbus, GA11-2012
Skills
- Customer Service Oriented
- Working Independently
- Detail Oriented
- Problem Resolution
- Time Management
- Positive & Courteous
- Professional Demeanor
- High-energy attitude
- Flexible & Adaptable
- Quick Learner
- Impeccable Work Ethic
- Results Oriented
Certification
- DOT Certified (current)
Timeline
Courier Contractor
OnTrac, GLS, LaserShip
04.2024 - 05.2024
DOT Courier
Pressed4Time Couriers
08.2023 - 04.2024
Courier
FedEx Express
08.2021 - 08.2023
Electronic Assembly Technician
ASSA ABLOY Inc. (temporary)
01.2021 - 07.2021
Box Truck Driver
DHL Supply Chain
06.2019 - 12.2020
Delivery/Install Driver
Ricoh USA
09.2018 - 05.2019
Maintenance Technician/Quality Assurance Analyst
Alatrade
06.2017 - 09.2018
Maintenance Technician/Quality Control Inspector
Koch Foods
11.2016 - 06.2017
Customer Service Representative/Machine Operator
TSYS
02.2015 - 10.2016
Customer Service Manager
Ledger Enquirer
05.2014 - 02.2015
Associate of Applied Science - Computer Science/Business Management
Columbus State University
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